LGO Individual Decisions

Summary: We will not investigate this complaint about Mr X’s bin collections because it would not add anything to the investigation and outcome provided by the Council.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice arising from the Council’s changes in Miss X’s housing priority which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s administration of Mr X’s holiday let council tax account as it is unlikely we will find fault or that any fault caused Mr X a level of injustice sufficient to justify our further involvement.

Summary: We will not investigate this complaint about Council tax premiums because there is insufficient evidence of fault by the Council and a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council not notifying Mr X his parking permit was about to expire. This is because the injustice claimed is not significant enough to warrant an investigation.

Summary: We will not investigate this complaint about the Council issuing a community protection warning letter for removal of graffiti on private property. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his wife’s housing case. He says the Council moved them to a property that is unsuitable for his wife’s needs. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.

Summary: We will not investigate this complaint about the temporary accommodation provided to Ms X when she became homeless due to domestic abuse because there is insufficient evidence of fault.

Summary: We will not investigate Mr B’s complaint about disruption caused by roadworks near his home. This is because the Council complained about is not responsible for the issues he has raised.

Summary: We will not investigate this complaint about an overpayment of housing benefit because there was a right of appeal to tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his son’s parking permit application. This is because the injustice Mr X claims is too far removed from the fault he alleges by the Council.

Summary: We cannot investigate Mr X’s complaint about the Council’s failure to respond to his complaints about damage to his garden/fence from the tree next door. This is because the property next door is a Council property. And we are prohibited from investigating complaints about the Council’s management of its social housing.

Summary: Mr X complains about the length of time it is taking the Council to rehouse him. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Summary: Miss X complained the Council failed to advise her to claim universal credit after she submitted a claim for housing benefit. The Council was at fault as it failed to respond to Miss X’s correspondence which meant she missed out on housing payments she was entitled to. The Council has agreed to make a payment to Miss X to remedy this.

Summary: We will not investigate this complaint about a data breach by the Council and the compensation it has offered. This is because the Information Commissioner’s Office is better placed to consider it, and the complainant may go to court if they seek financial compensation.