LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application and its offer of interim accommodation. There is not enough evidence of fault to warrant our involvement, and in any case, there is no worthwhile outcome achievable by our involvement.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Mrs X’s complaint about how the Council put in double yellow line parking restrictions near her property. There is not enough evidence of Council fault, nor sufficient significant personal injustice caused to Mrs X by the matters complained of, to warrant us investigating.

Summary: Mr X complains the Council has not taken appropriate action to remove bins which block the pavement near his home. We find no fault with the Council.

Summary: Miss B complained the Council failed to provide her with a wheelchair for use when she attended a day service. We found the Council to be at fault with the way it responded to the lack of wheelchair provision and its complaint handling. This caused distress and frustration. To remedy the injustice, the Council agreed to apologise, make a symbolic payment and take action to improve its service.

Summary: The Council was at fault for giving Mr X incorrect information about whether it could offer him financial assistance with securing private rented accommodation. As a result Mr X signed a tenancy agreement he otherwise would not have accepted and has gotten into debt. The Council agreed to apologise to Mr X and make a payment to him for the distress caused.

Summary: The complaint is the Council demanded an extra payment of council tax without explanation and proceeded to take court action in respect of that amount. This was despite the complainant having set up a direct debit for the payments. We uphold the complaint because of fault. But the Council has cancelled the enforcement action, waived costs and offered to apply to set aside a liability order. These are suitable remedies.

Summary: We will not investigate this complaint about a council tax support overpayment. This is because it is reasonable to expect Ms X to appeal.

Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mrs Y to use her right to go to court about the matter.

Summary: We will not investigate Miss X’s complaint about the Council’s response to her request for a Care Act assessment. There is not enough evidence of fault in the Council’s actions to warrant investigation.

Summary: We will not investigate this complaint about council tax because the complaint is late. It is not good use of public resources to investigate delays in complaint responses if we are not investigating the main issue.

Summary: We cannot investigate Miss X’s complaint about conditions in her council house. We do not have jurisdiction to investigate complaints about the management of social housing.

Summary: We will not exercise discretion to investigate this complaint about liability for council tax from 2022 and the Council’s application of exemptions to an account. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: Ms X complained about how the Council dealt with her concerns and complaints about noise disturbance from a school near her home. There were some faults by the Council with how it dealt with Ms X’s case and its poor communication with her. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.

Summary: We will not investigate Mr B’s complaint about the Council failing to repair a road defect outside his home. This is because it is reasonable for Mr B to pursue this matter at court.

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of Miss X’s circumstances for a housing application in terms of her medical needs, vulnerability and safeguarding. Confidential information which we have received indicates that this complaint does not meet the requirements of our assessment code.

Summary: We will not investigate Ms X’s complaint about housing suitability and housing allocations. The complaint is late and there is insufficient evidence of fault.

Summary: Ms X complained the Council delayed providing accommodation when she presented herself as homeless. She also complained the Council delayed a Child in Care review and failed to progress her stage 2 complaint in a timely manner and under the statutory complaints’ procedure. We found fault in the Council’s failure to use the statutory complaints procedure. The Council’s failure to accommodate Ms X when she first approached the Council as homeless is fault. This caused Ms X to sleep rough for four nights. The Council agreed to apologise to Ms X, pay a financial remedy and carry out servi

Summary: We will not investigate this complaint about the Council’s handling of enforcement matters related to works at a property next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its planning enforcement decisions prior to 2025, and other parts of the complaint are premature.

Summary: We will not investigate this complaint about the Council’s approval of play street events on Mr X’s street. This is because there is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about highway repair because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to consider the complaint.

Summary: We will not investigate Mr B’s complaint that his car was damaged by a Council owned tree. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Summary: We will not investigate this complaint about Council’s involvement in the enforcement of business rates debt. This is because the Council has taken appropriate steps to resolve the matter and further investigation would not lead to a different outcome.

Summary: We will not investigate Mrs X’s complaint about the content of an Education Health and Care Plan. This is because Mrs X has used her right of appeal against the Council’s decision.

Summary: We will not investigate Ms X’s complaint about alleged harassment and the Council’s handling of her complaints. There is insufficient evidence of fault, an investigation would not lead to a different outcome and the Information Commissioner’ Office is better placed to consider a complaint about rectification of records.