LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s failure to uphold a lease agreement with a local airport. We have not seen enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about damage caused to Mrs X’s property as it is unlikely we will find Council fault led to the injustice Mrs X claims plus damage claims can only, ultimately be determined in court.

Summary: We will not investigate this complaint about the Council ending the main housing duty as it is reasonable to expect Ms X to have continued with a review of the decision. We will not investigate the Council’s decision that Ms X was not on the housing register as there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about information the Council chose to consider when finalising an Education Health and Care Plan. Miss X had a right to appeal to the SEND Tribunal and it would have been reasonable to expect her to have used this right.

Summary: Miss X complained the Council failed to ensure the annual review of her child, Y’s Educational Health and Care (EHC) Plan was completed within statutory timescales. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.

Summary: We cannot investigate this complaint about a court report. The law prevents us from investigating what happens in court.

Summary: We will not investigate this complaint about a penalty charge notice. This is because there is insufficient evidence of fault by the Council to justify investigation.

Summary: Mr X complained about the Council’s handling of the planning and enforcement process for a path serving an approved development near his home. He said as a result his privacy has been affected, and he may experience water overflow into his garden. We found fault in how the Council considered amended plans to increase the height and location of the path in early 2023 and how it communicated with him. The was no fault on other matters complained about. The Council will apologise and make a symbolic payment to acknowledge the impact Mr X has experienced.

Summary: Miss X complained she was forcibly removed from temporary accommodation and then the Council disposed of her belongings. We find the Council at fault for failing to investigate her complaint about her removal and for failing to consider or act on its duty to protect her property. These failings caused Miss X distress and uncertainty. The Council has agreed to apologise, make a payment to Miss X, and take action to improve its services.

Summary: We will not investigate this complaint about the Council’s enforcement agents carrying out an enforcement visit following a failure to keep up with a payment agreement. There is insufficient evidence of fault which would warrant an investigation.

Summary: We cannot investigate part of this complaint about the Council’s failure to organise full-time education for Q because the complainants appealed to a tribunal and the law says we cannot investigate. We will not investigate the remainder because the claimed injustice is not significant enough to warrant our involvement.

Summary: We will not investigate Ms X’s complaint about being wrongly skipped for an offer through the housing register because the Council has remedied this by making a direct offer and further investigation would not lead to a different outcome.

Summary: The Council delayed issuing the decision to maintain the Education, Health and Care (EHC) Plan for Ms X’s child (C). This delayed Ms X’s appeal right to the Special Educational Needs and Disability (SEND) Tribunal and caused her distress. I have recommended a remedy.

Summary: Ms X complains the Council failed to deliver the content of her child, Y’s, Education, Health and Care Plan between December 2022 and November 2024. Ms X also says the Council failed to amend Y’s EHC Plan following an annual review in summer 2023. Ms X also complains the Council delayed in finalising Y’s EHC Plan following an emergency annual review in April 2024 and refused to provide home-to-school transport for Y at their new placement. Ms X says this caused Y to miss provision and caused distress for their family. We have found fault in the Councils actions for failing to provide

Summary: We cannot investigate Mrs X’s complaint about how the Council has conducted itself during an appeal to the Tribunal. This is because the law prevents us from investigating complaints about matters that are subject to tribunal appeals.

Summary: We will not investigate Ms X’s complaint that the Council failed to safeguard her child. This is because there is not enough evidence of fault by the Council and the complaint is inseparable from matters that were, or could have been, considered in Court.

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

Summary: Mr X complained that the Council failed to ensure the temporary accommodation it provided him with, remained available to him, failed to provide him with suitable alternative accommodation and failed to safeguard his personal data. There were some faults by the Council which caused injustice to Mr X. The Council will take action to remedy the injustice caused.

Summary: We will not investigate Ms X’s complaint about how the Council handled her tenancy when her landlord gave her notice. There is not enough evidence of significant injustice to warrant an investigation.

Summary: We will not investigate this late complaint about the Council’s charges for arranging a care service for Mrs X. There is not a good reason for the delay in complaining to the Council and then the Ombudsman about the matter.

Summary: We will not investigate this complaint about how the Council handled a housing benefit application. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about council tax matters. This is because part of the complaint is late, we cannot investigate court proceedings and it is reasonable to expect Mr X or his representatives to appeal regarding liability and exemptions.

Summary: We cannot investigate some of Miss X’s complaint about how the Council secured her child’s Education, Health and Care Plan because she appealed to a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.

Summary: We will not investigate this complaint about how the Council responded when Mr Z reported a person selling animals. There is not enough evidence of fault to justify investigating, and any personal injustice to Mr Z is not significant enough to justify our involvement.

Summary: Mrs X complained the Council failed and delayed issuing her child, Y’s final Education, Health and Care (EHC) Plans following annual reviews in 2023 and 2024. She also complained the failures caused Y to miss provision that could have supported their progression. We found delays in the EHC Plan review process; this is fault resulting in delayed appeal rights and avoidable frustration, distress, uncertainty and educational opportunity. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.