LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint about an Education Health and Care Plan review delay, communication issues and delays in replying to her complaint. We are unlikely to be able to significantly add to the Council’s reply to her complaint.

Summary: We will not investigate this complaint that the Council has failed to act to safeguard the complainant’s children and has failed to have regard to his parental rights. Investigation would not achieve anything significant or lead to a different outcome and is not therefore warranted.

Summary: We will not investigate Ms X’s complaint about how the Council considered her applications for council tax support. This is because it is reasonable to expect Ms X to use her right of appeal to the Valuation Tribunal.

Summary: I did not find fault with the Council for the support it offered Ms Z through both her care and support plan and safeguarding.

Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Summary: Mr X complains the Council failed to collect clinical waste from his property on several occasions. Mr X says this caused him frustration and carers attending his property were stopped from using his drive due to the uncollected waste. We have found fault in the Council’s actions for failing to collect Mr X’s waste. The Council has agreed to issue Mr X with an apology and pay him a financial payment.

Summary: We cannot investigate Mr B’s complaint about a boundary matter relating to the adjoining Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to warrant an investigation about the handling of the overpayment. There is not enough remaining injustice regarding the Council’s explanation to justify our involvement.

Summary: We will not investigate this complaint about the Council’s failure bill Mrs X for council tax for over a year. This is because the Council has already remedied any injustice, she suffered due to this matter through its complaints process.

Summary: Mr B complained the Council has repeatedly failed to collect his waste on the scheduled days. He also complained about the Council’s complaint-handling. The Council was at fault for the repeated failure to collect Mr B’s waste on the scheduled days and keep a record of its monitoring of Mr B’s waste collections. It was also at fault for its poor complaint-handling. Because of the fault, Mr B suffered frustration and uncertainty, and it meant he continued to contact the Council to report the missed collections. The Council has agreed to make a symbolic payment, issue staff briefings, a

Summary: We found fault with the Council in how it handled Mr X’s homelessness and housing applications. This caused him uncertainty and hardship. The Council agreed to apologise and review his housing application to remedy the distress it caused.

Summary: We will not investigate this complaint about Penalty Charge Notices because we could not add to the previous investigation by the Council, further investigation would not lead to a different outcome, and we are satisfied with the actions the Council has taken.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about council tax recovery in 2022. This is because the complaint is late. Even if we were to exercise our discretion to investigate the late complaint, we would consider the Council has already taken suitable action.

Summary: We will not investigate this complaint about the way the Council dealt with a licensing application. This is because there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate Miss B’s complaint about the Council’s refusal of her vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.

Summary: Miss X complained about the Council’s decision that she and her family were not eligible to join its housing register. We find no fault in the Council’s decision making, but we do find fault in the Council’s communication and in delays when making its decisions. The Council has agreed to apologise and make a payment to Miss X.

Summary: Miss X complained the Council delayed issuing an Education, Health and Care Plan to her son following a review. Miss X also complained the Council failed to ensure her son received the required special educational provision while he was attending school and failed to ensure he received appropriate education for the period he did not attend school. Miss X says the Council’s actions caused avoidable distress to her and her son. We found some delay by the Council. The Council has agreed to apologise to Miss X for the fault identified.

Summary: We will not investigate Mr X’s complaint about council tax liability. This is because he can appeal to the Valuation Tribunal about his liability. There is not enough evidence of fault by the Council to warrant investigation into the other parts of his complaint.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about Council’s alarm and pendant service provided to Dr E. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council issuing a court summons to recover unpaid council tax. We cannot investigate the start of court action, and there is not enough evidence of fault in the Council’s actions before issuing the court summons to justify us investigating.

Summary: We will not investigate this complaint about the Council’s decision not to increase Ms X’s priority on the housing register as there is not enough evidence of fault to justify an investigation. We cannot investigate Ms X’s complaint about the Council’s delay in dealing with disrepair in her property. We do not have the power to investigate a council when it is acting as a social landlord.

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account. It is reasonable to expect the complainant to have contacted us sooner about the direct debit cancellations in 2023, and there is insufficient evidence of fault by the Council in relation to events from 2024 onwards.