LGO Individual Decisions

Summary: Ms X complained about the Council’s actions after she told it she was a victim of domestic abuse. We find the Council at fault in its handling of her initial approach, including its treatment of her at its offices, its failure to complete a Domestic Abuse, Stalking and Honour Based Violence risk assessment, and its failure to provide interim accommodation without delay. We also find fault in the Council’s delay in accepting the relief and main housing duties, its failure to properly consider the suitability of the interim accommodation and unsafe areas, its failure to inform Ms X of h

Summary: We will not investigate this complaint about the Council cancelling Mr X’s benefit and the impact of the delay. Mr X’s complaint has been made late and there is no good reason to consider it now.

Summary: We will not investigate this complaint about the Council’s housing allocations because there is not enough evidence of fault.

Summary: We will not investigate this complaint about how the Council has dealt with her housing register matters between 2009 and 2023. This is because the complaints are late and there are no good reasons to consider them now.

Summary: We will not investigate this complaint about the Council’s decision that Mr X was intentionally homeless as he sought a review of the Council’s decision. We will not investigate Mr X’s complaint about the Council delaying in dealing with his evidence about its decision as there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his requests for information. This is because the Information Commissioner is better placed to deal with the matter.

this complaint about the Council’s assessment of Mr X’s housing needs since 2023. We will not exercise discretion to consider matters from 2023 to when his latest application was submitted in 2024 because these matters are outside the normal 12-month period for complaining to us. It is reasonable for Mr X to ask the Council for a review of the priority banding his application has been given since October 2024.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Summary: Mr C complains the Council and Trust failed to provide him with suitable care, respond to calls, and support him with his direct payments. We will not investigate the complaint as some of the complaints are late. The Council has acted to remedy other complaints and complete a new review. Further investigation by us would therefore not be proportionate.

Summary: We will not investigate this complaint about Miss X’s claim for a council tax reduction. This is because the complaint is late and there are no good reasons for this.

Summary: Mr X and Miss Y complained the Council failed to facilitate a social priority move when they had to leave their property due to threats made against their family from their neighbour. They also say the Council placed them in unsuitable interim accommodation and it delayed dealing with their homeless application. We find the Council was at fault for how it handled the social priority process. It was also at fault for failing to complete a suitability assessment, for its delay in offering suitable alternative accommodation and for its delay in dealing with the homeless application. Thes

Summary: We will not investigate this complaint about the Council failing to inform Mr X about available business rates relief. This is because there is not enough evidence that Mr X being without rates relief directly resulted from any fault by the Council.

Summary: We will not investigate this complaint about the Council’s actions following missed speech and language therapy provision for Miss X’s child. There is not enough evidence of injustice caused by fault in the Council’s actions to warrant our further involvement.

Summary: We will not investigate this complaint about the Council’s handling of an application for a school place. This is because there is not enough evidence of fault.

Summary: We cannot investigate this complaint about the Council’s involvement with Mr X’s family. The law does not allow us to investigate matters

Summary: We will not investigate Ms X’s complaint about the Council’s failure to rehouse her because there is insufficient evidence of fault in its decision-making.

Summary: We will not investigate this complaint about the Council’s actions following a report that a public house did not display the relevant licence. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Mrs Y’s complaint about the Council’s decision not to issue her child with a Blue Badge. There is not enough evidence of fault to justify investigation, and it is unlikely an investigation would lead to a different outcome.

Summary: We will not investigate this complaint about a council tax bill. This is because the Council has taken appropriate action in response to Ms X’s complaint, and the remaining injustice is not significant enough to warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the Council demolishing a wall on a site neighbouring her home. This is because there is not enough evidence of fault to warrant us investigating, and it is open to her to approach her housing association landlord about protecting her rights as its tenant.

Summary: We will not investigate this complaint about the conduct of a Council officer. We could not add to the findings the Council has already made and are satisfied with the actions the Council has taken.

Summary: We will not investigate Mr X’s complaint that the Council repeatedly failed to collect his refuse bins. The Council has already acknowledged there has been fault and has taken the appropriate steps to put the problem right and remedy any injustice experienced by Mr X. Further investigation would achieve nothing meaningful.

Summary: We will not investigate this complaint about a penalty charge notice. This is because Mr X was not liable for the penalty charge notice and his injustice stems from his agreement with the registered keeper of the vehicle, rather than any action or fault by the Council.

Summary: We will not investigate this complaint about how the Council handled a tree management issue.

Mr X says the Council has breached the Freedom of Information Act 2000. We will not investigate. There is another body better placed to consider this complaint.