LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because an investigation would be unlikely to add anything worthwhile to the Council’s response or lead to a different outcome.

Summary: We will not investigate this complaint about Mr X being overcharged for his care, the issues with a lift, or the delays in servicing his disability equipment. This is either because part of his complaint is late, there is no fault by the Council, or the Council has not had a chance to consider it under its complaint’s procedure.

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the London Tribunals.

Summary: Mrs X complained the Council has not provided her son, Mr Y, with social care support to meet his needs since 2021. She said this caused distress to the family and impacted Mr Y’s mental and physical health. Mrs X wants the Council to support Mr Y and compensate him for lost social care provision. The Council was not at fault.

Summary: We will not investigate Miss X’s complaint about the Council’s decision to close her homeless application in 2022. This part of her complaint is late. Miss X also complains the Council is considering her second application as a new application. We will not investigate this part of the complaint as there is not enough evidence of fault in the Council’s actions.

Summary: Mrs X complained the Council has not provided suitable education for her son, Mr Y. Mrs X said this caused the family distress and impacted Mr Y’s mental and physical health. There was fault, arising from service failure, in the way the Council did not ensure Mr Y received the provision in his Education, Health and Care Plan and complaint handling was poor. This frustrated Mrs X and Mr Y missed plan provision for one and a half academic terms. The Council should apologise and make a financial payment.

Summary: We will not investigate this complaint about the Council’s handling of a ‘right to buy’ application. It is reasonable to expect Ms X to take the Council to court.

Summary: We will not investigate this complaint about the issuing of a council tax summons as it is unlikely we will find fault by the Council.

Summary: We will not investigate Mr X’s complaint that the Council removed him from its housing register without notice. This is because there is not enough evidence of fault to justify us investigating.

Summary: We will not investigate Miss X’s complaint about a Penalty Charge Notice. This is because she could have followed the statutory process and appealed to a tribunal. It is reasonable to expect Miss X to have followed this process.

Summary: We will not investigate this complaint about what happened in a school because we have no power to do so. We will also not investigate the Council’s decision not to investigate the school because it is unlikely we would find fault and we are unable to achieve Ms X’s desired outcomes.

Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his insurance claim, and its subsequent handling of his complaint about the delay. This is because the Council has already apologised to Mr X and explained why there was a delay. Also, it is unlikely an investigation would not achieve any worthwhile outcome for him.

Summary: Miss X complains the Council failed to arrange a day centre placement for her son, Mr Y. She also complains about the Council’s poor communication. The Council failed to arrange a day centre placement for Mr Y after it was approved in April 2024 until March 2025. It then provided a reduced number of days. This is fault. The Council failed to properly communicate with Miss X. This also amounts to fault. The delays caused distress and frustration and Mr Y missed out on a day centre placement for nearly a year. The Council agreed to apologise to Miss X and Mr Y and make payments to recog

Summary: We will not investigate Mr X’s complaint the Council did not take enforcement action against his landlord for breaching their landlords license. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate Ms X’s complaint that the Council failed to notify her of its decision to refuse her housing register application in 2023 and has refused to agree her reasonable adjustment requests. She says this has caused distress, means she lost her right to a statutory review of the decision, and she remains in unsuitable housing. She wants the Council to make her a direct offer of suitable housing.

Summary: We will not investigate this complaint about damage to property caused by a Council owned tree. It is reasonable to expect Ms X to make a claim on the Council’s insurance. If this fails, she can take court action for the compensation she seeks.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

Miss X applied to the Council for a disabled parking bay. The Council promised installation by February 2025 but delivered it four months late. Miss X says this caused her significant distress and financial hardship.

Summary: We will not investigate this complaint about the Council issuing Mr X a fixed penalty notice because further investigation would not achieve any worthwhile outcome.

Summary: We will not investigate Miss X’s complaint about the suitability of her accommodation. This is because she had the right to take the matter to court and we consider it reasonable to expect her to do this.

Summary: We will not investigate Miss X’s complaint about the Council failing to provide her with a full complaints response. This is because the complaint is late and there are no good reasons to investigate.

Summary: Mr X complained the Council failed to increase the direct payment for Mr Y. We found fault as there was no review of Y’s payment. This caused avoidable uncertainty about the outcome. The Council will apologise and make a symbolic payment.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for fly-tipping. This is because Miss X has the right to raise a defence against the issuing of the notice in the magistrates court if she considers it was incorrectly issued and wishes to challenge it.

Summary: We cannot investigate Mrs B’s complaint that her property is being damaged by a water leak at a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.