LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s actions concerning a home Mrs X leased to the Council. This is mainly because it is reasonable to expect Mrs X to take court action.

Summary: We cannot investigate Mrs X’s complaint about the Council’s refusal to issue her child an Education Health and Care Plan. This is because Mrs X has used her right of appeal against the Council’s decision.

Summary: We will not investigate this complaint about delays in the Council’s response to a statutory complaint. The Council has upheld the complaint and agreed to remedy Ms X’s injustice by making a recognition payment. Further investigation by us would therefore not be proportionate.

Summary: We will not investigate this complaint about a dropped kerb. This is because there is not enough evidence of fault to justify investigation.

Summary: We will not investigate this complaint about Mr X’s three Penalty Charge Notices. This is because he could have followed the statutory process and appealed to a tribunal. It is reasonable to expect Mr X to have followed this process.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue him a payment card. This is mostly because there is not enough evidence of fault in the Council’s decision making.

Summary: We will not investigate Mr X’s complaint that the Council failed to make a payment as it agreed, related to a property he leased to the Council. The Council has now agreed to make the payment, apologised and offered an additional payment for the inconvenience and distress caused by the delay. An investigation is unlikely to lead to a different outcome or achieve anything more.

Summary: We will not investigate this complaint that the Council did not send Mr X a notice of rejection to his appeal against a parking penalty charge notice. This is because it is reasonable to expect Mr X to have asked the court at the Traffic Enforcement Centre to consider his case.

Summary: We will not investigate this complaint about penalty charge notice. This is because Mr X has appealed so we cannot consider it.

Summary: We will not investigate this complaint the Council’s decision to evict Mr X from his allotment. This is because there is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Miss Z’s complaint about the Council’s handling of a Penalty Charge Notice (PCN). There is not enough evidence of fault, and Miss Z had a formal right of appeal initially to the Council and to the London Tribunals which it was reasonable for her to use.

Summary: There were some faults in the Council’s consideration of Mrs P’s application for a dropped kerb. It did not keep a record of a visit. And it advised her to seek a review via a complaint, which the complaints team refused to consider. This will have caused Mrs P some frustration. The Council has agreed to apologise and make some service improvements. But it is unlikely that, if the Council had acted without fault, it would have come to a different decision.

Summary: We will not investigate this complaint that unlicensed businesses in Mr X’s local area are using the pavement for business use. This is because any injustice to Mr X is not sufficient to warrant our further involvement.

Summary: We will not investigate this complaint about the Council’s advice to Ms X’s ex-tenant in connection with Ms X’s legal action to end a private tenancy. There is insufficient evidence of fault which would warrant an investigation.

Summary: We cannot investigate Mrs X’s complaint about school meals served to her child. This is because a school is responsible for the meals served and the law prevents us from investigating what happens in schools.

Summary: We will not investigate this complaint about Mr X’s liability for council tax. The Council is not responsible for decisions about whether a property is uninhabitable, as the Valuation Office Agency makes such decisions. It would be reasonable for Mr X to use his right of appeal with the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s communications with Ms X during its child protection enquiries. The Council has already taken suitable steps after the stage two complaint investigation upheld the complaint. We could not achieve anything more meaningful by investigating the matter. Parts of the complaint are best considered by the Information Commissioner.

Summary: We will not investigate this complaint about access to information. This is because the Information Commissioner’s Office is better placed to consider Mr Y’s complaint.

Summary: Miss X complained the Council failed to provide suitable housing after adding her to the housing register in March 2023 and again when she was at risk of homelessness from August 2024. She also complained the Council failed to provide adequate support while her children were subject to a Child Protection Plan, and about the significant delays in handling her complaints. We find the Council at fault for delays in processing her housing application, failing to accept a homelessness application, not offering interim accommodation, and failing to provide adequate advice and support. We al

Summary: Miss X complained the Council failed to provide suitable housing after adding her to the housing register in March 2023 and again when she was at risk of homelessness from August 2024. She also complained the Council failed to provide adequate support while her children were subject to a Child Protection Plan, and about the significant delays in handling her complaints. We find the Council at fault for delays in processing her housing application, failing to accept a homelessness application, not offering interim accommodation, and failing to provide adequate advice and support. We al

Summary: Ms X complained about the Council’s children’s social care service. We have discontinued our investigation, because there is no worthwhile outcome we can achieve until Ms X receives the Council’s final response to her complaint.

Summary: We will not investigate this complaint about a ‘find your own’ housing payment. This is because there is not enough evidence of fault to warrant us investigating.

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a COVID-19 business Restart Grant. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.

Summary: Miss X complained the Council failed to handle her complaint properly via the children’s statutory complaint procedure. The Council was at fault. Despite assuring the Ombudsman it would start the procedure; it failed to do so. Miss X has been denied her right to a proper investigation into her complaint. The Council has agreed to apologise to Miss X and start the children’s statutory complaints procedure without delay.

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the complainant can appeal to the tribunal and because his complaint about the handling of the issue has been resolved.