LGO Individual Decisions

Summary: We will not investigate this complaint about a Council tax exemption and discount because there is a right of appeal to a Valuation Tribunal.

Summary: Miss X complains the Council failed to respond and effectively deal with the safeguarding concerns reported to it. We have found fault in the Council’s actions for failing to inform Miss X about the progress and outcome of the referrals she had made. The Council has agreed to issue Miss X with an apology and complete service improvements.

Summary: We will not investigate this complaint the Council failed to follow statutory processes in its interactions with Mr X. There is not enough evidence of fault to justify our involvement.

Summary: The Council denied Ms X her right to ask for a review of the suitability of her temporary accommodation. The Council told her she did not have this right. The Council has agreed to apologise to Ms X. Ms X can complain the Energy Ombudsman about an excessively large electricity bill at a previous property.

Summary: Miss X complained the Council failed to follow its housing allocation policy as it refused to make a direct offer of housing to her despite a social worker recommendation. We have found no evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council failing to safeguard his aunt, Miss Y. This is because it is late and there are no good reasons why Mr X did not complain sooner.

Summary: We will not investigate this complaint about the Council’s provision of suitable temporary accommodation since 2022 and its assessment of a housing application. It was reasonable for Miss X to ask for a review of suitability of her accommodation and there is insufficient evidence of any significant injustice in her housing application assessment which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about damage to his property he said was caused by a Council owned tree. This is because it is reasonable to expect Mr X to take the matter to court to achieve the outcome he seeks.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to end its homelessness duty in 2020 because the complaint is late and there are no good reasons to consider it now. We will not investigate the complaint about the suitability of her temporary accommodation because the Council has already carried out a suitability review. Ms X had the right to appeal to the court if she disagreed with the outcome and it was reasonable for her to do so. We will not investigate the complaint about the priority awarded on the housing register because there is insufficient evidence of

Summary: We will not investigate Ms X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault to justify our involvement. We cannot investigate the Council’s actions as manager of social housing and the Information Commissioner’s Office is better placed to consider concerns about the Council’s response to a Freedom of Information request.

Summary: We will not investigate Mr X’s complaint about the way the Council considered a planning application. There is not enough evidence of fault to justify investigation.

Summary: We will not investigate this complaint about the Council’s consideration of Ms X’s priority date on the housing register. There is insufficient evidence of injustice to justify an investigation into the complaint.

Summary: We will not investigate Mr X’s complaint about nursery charges. It is unlikely we would find fault which caused Mr X to be wrongly charged.

Summary: We will not investigate this complaint about Miss X’s housing. The complaint is late without good enough reason for us to investigate it now.

Summary: We cannot investigate Miss X’s complaint about decisions made about her child’s care. This is because the Council has commenced court proceedings, which places the issues raised outside of our jurisdiction.

Summary: Mr X complained the Council failed to support him in securing private rented accommodation when he was homeless. The Council was at fault. It failed to keep his Personal Housing Plan (PHP) under review and failed to communicate effectively with him causing Mr X avoidable frustration. The Council agreed to apologise to Mr X and review his PHP.

Summary: Mrs D complains about a housing association withdrawing a housing offer. I have ended the investigation because the actions of the housing association are outside of our remit, and we cannot achieve the outcome sought by Mrs D.

Summary: Miss X complained about the Council’s actions in relation to a business she runs in a Council-owned property. We have not investigated all aspects of her complaint, as it would be reasonable for her to pursue some matters through the courts. We find the Council at fault for poor communication, failure to act as promised, and poor complaint handling. This caused Miss X avoidable uncertainty, distress, and time and trouble. The Council has agreed to apologise, make a payment to Miss X, and take steps to improve its services.

Summary: We will not investigate this complaint about the Council changing its housing allocations policy which Mr X says has affected his housing application priority. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about a council tax reduction decision. This is because it is reasonable to expect Ms X to have appealed to the Valuation Tribunal.

Summary: We cannot investigate this complaint about the Council’s decision to introduce an annual fee for collecting garden waste. This is because it is a decision taken by the Council that affects all or most of the people in the Council’s area.

Summary: We will not investigate this complaint about the issue of a fixed penalty notice. This is because the courts are better placed to decide if the fixed penalty notice is valid and Mr X may therefore wait for the Council to prosecute him and present his defence against it at court.

Summary: We will not investigate Mr B’s complaint that the Council has failed to provide information he requested under a subject access request. This is because the Information Commissioner is better placed to consider this complaint.

Summary: We will not investigate Miss X’s complaint, brought by Mrs Y, about the Council not providing a ground-floor extension to meet Miss X’s care needs

this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.