LGO Individual Decisions

Summary: We will not investigate Mr Y’s complaint about how the Council handled his concerns about a tree near his property. There is not enough evidence of fault to justify investigation and it is unlikely we could add to the Council’s response.

Summary: We will not investigate this complaint about delays in the Council completing a care act assessment for Ms X’s son and its subsequent decision not to backdate direct payments. A complaint about that is late and there are no good reasons for us to exercise discretion to consider it now. Additionally, we will not investigate a complaint about the Councils request to reassess Ms X’s son and its decision on how his direct payment can be used. There is not enough evidence of fault by the Council to warrant our involvement.

Summary: We cannot investigate Mrs X’s complaint about decisions made around her adoption when she was a baby, because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.

Summary: We have upheld Mr X’s complaint about the Council’s failure to proactively address his reports of disrepair in his private rented property between September 2024 and March 2025. The Council has agreed to take appropriate steps to remedy the uncertainty caused.

Summary: We will not investigate this complaint about education provision. There is insufficient evidence of fault and elements of the complaint fall outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about damage to Mrs X’s car from hitting a pothole in the road. This is because it is reasonable for Mrs X to pursue her claim for repair costs through the courts.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax reductions and single person’s discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Miss X. We consider this a suitable remedy.

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application and potential homelessness in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness Relief duty. It was reasonable for Mr X to use his right to have a review of the decision and he has further rights of appeal to the County Court.

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing register priority. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Ms B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it was reasonable for Ms B to put in formal representations and if needed, appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint that the Council is wrongly recovering a housing benefit overpayment from Miss X as that Miss X owed the money was decided by a tribunal on appeal. We no longer have any legal remit therefore, concerning this matter.

Summary: We have found fault with the Council for failing to secure interim accommodation for Mr X when it had reason to believe he was homeless with a dependent child. The Council has agreed to take action to remedy Mr X’s injustice.

Summary: We will not investigate this complaint about inadequate homelessness support because most of the complaint is late and because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision to end Mr X’s allotment tenancy. This is because Mr X’s complaint is late and there are no good reasons why it could not have been made to us sooner.

Summary: We will not investigate Mr X’s complaint about dog fouling issues on a local road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: On behalf of an environmental trust, Ms X complained the Council terminated a lease agreement without following the correct procedures and processes. Ms X says without the lease the trust will be wound up. We have discontinued our investigation as the law says we cannot usually investigate a complaint when it is reasonable for the matter to be taken to court.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about a high hedge. The complaint is late and there is no good reason to investigate now.

Summary: We will not investigate this complaint about the Council’s refusal to allow permitted or approved development and demands the complainant provided information she does not have to progress her planning applications. She has a right to appeal to the Planning Inspector against the Council’s decision to refuse planning applications, or if it fails to determine planning applications. Also, it is reasonable to expect her to complain to the Information Commissioner with concerns about breaches of data protection regulations.

Summary: We will not investigate Ms X’s complaint that a Council Board would not change the order of its agenda to enable Ms X to speak. We will also not investigate the Council’s decision not to investigate Ms X’s other complaints. There is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about Council tax banding because it is against a body out of jurisdiction and is also out of time.

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant also had the right to appeal to the Planning Inspector.

Summary: We will not investigate Mrs X’s complaint about an Education Health and Care Plan annual review. It is reasonable to expect her to appeal the outcome. And the faults she alleges are not significant enough or cause a significant enough injustice to warrant an investigation.

Summary: We will not investigate Ms X’s complaint about a visit by Council officers to her home and difficulties she faced when raising her complaint. It is unlikely we could add to the Council’s investigation or reach a different outcome.