LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s handling of a Right to Buy (RTB) application. This is because there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.

Summary: We will not investigate this complaint about the complainant’s deregistration as a foster carer. This is because another body is better placed than the Ombudsman to do so.

Summary: We will not investigate this complaint that the Council gave no notice of a cancelled meeting as the injustice arising from this is not sufficient to justify our further involvement.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s anti-social behaviour complaint. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate this complaint about the Council’s decision to close one of its pools. This is because an investigation would be unlikely to result in a different outcome for Ms X.

Summary: We cannot investigate this complaint about the Council’s handling of a waste removal matter. This is because the law does not allow us to investigate complaints from public bodies.

Summary: We will not investigate this complaint about a refusal of housing benefit as there is a right of appeal to tribunal.

Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation because further investigation is unlikely to lead to a different outcome. We will not investigate the Council’s decision not to award medical priority on its housing register because Ms X had the right to ask for a review of that decision and it was reasonable for her to exercise that right.

Summary: We will not investigate Miss X’s complaint about the Council’s complaints handling and procedures. This because I have not seen enough evidence of a significant injustice that warrants an investigation by us.

Summary: We cannot investigate this complaint about council tax liability. Mr X has already appealed to Valuation Tribunal.

Summary: Mr X complained the Council failed to provide a proper explanation for its decisions not to grant him additional priority for re‑housing on medical grounds. We found that the Council had not followed its process correctly and there was a lack of explanation of its decisions. We also found there was a lack of oversight and accountability and the Council’s response to Mr X’s representative’s complaints had been poor. The Council has since reviewed Mr X’s medical priority and retrained staff. We recommended the Council checked to ensure Mr X had not lost out on housing as a result of the

Summary: We will not investigate this complaint about the Council’s refusal to investigate Ms X’s concerns about how it safeguarded a family member, for whom she had a special guardianship order. The Council set out its reasons for declining her complaint and it is unlikely we would find fault in the Council’s decision, not to consider it.

Summary: We will not investigate this complaint about the Council’s decision to close Mr X’s housing register application. There is insufficient evidence of fault and injustice to justify an investigation of his complaint.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing review. This is because there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.

Summary: We cannot investigate this complaint about the outcome of Mr X’s homeless application. This is because Mr X had an appeal right, and it would have been reasonable for Mr X to use this appeal right to the County Courts. Nor will we look at the remainder of Mr X’s complaint because further investigation would not lead to a different outcome.

Summary: We will not investigate Ms X’s complaint about the way the Council considered whether a property offered was suitable because there is insufficient evidence of fault in the way it considered that. It is unlikely we could establish, by further investigation, the Council put undue pressure on Ms X to accept the offer.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing request. This is because some of it was a late complaint and there are no good reasons to exercise discretion to consider it now. Additionally, there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.

Summary: Mr X complained the Council wrongly suspended his housing application and removed him from the bidding system in November 2024. Mr X says the Council’s actions meant he missed out on the offer of a property. We found the Council’s failure to review the decision to close Mr X’s application is fault. As is the failure to properly assess Mr X’s request for medical priority. These faults have caused Mr X distress and uncertainty. The Council will apologise and make a payment to Mr X. It will also review Mr X’s medical priority and the decision to close his application.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application. This is because there is not enough evidence of fault in how the Council made its decision to justify an investigation.

Summary: We will not investigate this complaint about the Council’s decision to refuse a scholarship. This is because there is not enough fault to justify our investigation.

Summary: We will not investigate this complaint about the Council’s handling of a parking ticket matter. This is because there is insufficient evidence of fault by the Council to warrant investigation.

Summary: We will not investigate Ms X’s complaint about the management of a supported living placement. This is because it is the NHS Trust and not the Council that is responsible for the management of the placement.

Summary: Mrs X complained the Council failed to process her housing change of circumstances request and complete her medical review in good time, which affected her wellbeing. The Council was at fault. The Council delayed processing the application and did not comply with its published allocations scheme. The Council has agreed to take steps to remedy her injustice.

Summary: We will not investigate this complaint about Miss X contact with the Council. This is because there is not enough evidence of fault and the claimed injustice is not significant enough to justify our involvement.