LGO Individual Decisions

Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is not significant enough personal injustice to warrant investigation.

Summary: We ended the investigation into Ms X’s complaints about her child Y’s educational and social care provision and about child safeguarding processes. This was because Ms X issued a civil legal claim for the same issues.

Summary: We will not investigate this complaint about housing benefit paid to a housing charity. This is because there is insufficient evidence of fault by the Council to warrant investigation.

Summary: We will not investigate this complaint about how the Council dealt with possible breaches of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s actions after it received a safeguarding referral. Social Work England and the Information Commissioner are better placed to consider most of Miss Z’s complaint. For the rest, we cannot achieve the outcome Miss Z seeks so there is no worthwhile outcome from us investigating further.

Summary: We will not investigate this complaint about a dropped kerb application because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about a Penalty Charge Notice (parking ticket). This is because the complaint is late and Mr X has used his right of appeal.

Summary: We will not investigate Mrs X’s complaint that the Council refused to refund a bulky waste collection she cancelled. This is because the claimed injustice is not significant enough to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s refusal to approve a dropped kerb outside Mr X’s property. This is because there is not enough evidence of fault in how the Council reached its decision to justify investigation.

Summary: We will not investigate this complaint about a vacancy on the Council’s choice-based housing lettings system which Miss X says was incorrectly advertised. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate this complaint about the Council’s planning considerations. This is because there is not enough evidence of fault, and any injustice is not significant enough to warrant an investigation.

Summary: We will not investigate this complaint about a councillor conduct complaint as Mr X is not impacted from this to a degree that would warrant our further involvement.

Summary: We will not investigate this complaint about the Council’s decision not to allow Mr X to be reimbursed from Mrs Y’s direct payment funds. This is because the complaint is late.

Summary: We cannot investigate Miss X’s complaint about the Council’s decision not to carry out an Education Health and Care needs assessment. This is because she has used her right of appeal to a tribunal. Other matters have not caused a significant enough injustice to warrant investigation.

Summary: We will not investigate Miss X’s complaint about how the Council carried out a review of her child’s Education Health and Care Plan. This is because it is reasonable for Miss X to use her right of appeal against the contents of the plan. Investigation into other matters would not lead to a different outcome.

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.

Summary: We will not investigate this complaint about the Council’s failure to properly respond to Ms X’s noise complaints. This is because part of the complaint relates to events that took place more than 12 months ago; it would have been reasonable for Ms X to complain sooner.

We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.

Summary: We cannot investigate this complaint that the Council’s failure to properly address the complainant’s child’s special educational needs denied her access to educational and special educational provision. Miss X used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this means the law prevents the Ombudsman from considering the key matters.

Summary: X complained about the Council’s decision to grant planning permission for a new house to be built next to their home. We have not seen enough evidence of fault in the decision-making process to justify further investigation. Also, we cannot achieve the outcome the complainant is seeking.

Summary: We cannot investigate Mr X’s complaint about an Attachment of Earnings Order from 2004 – 2009. Mr X has been aware of the matter he is complaining about since 2009 and so his complaint is late and there is no good reason to investigate now.

We will not investigate Miss X’s complaint about the suitability of Mr Y’s temporary accommodation. It was reasonable for Mr Y to use his review and appeal rights. We also will not investigate Miss X’s complaint about remarks made by an officer to Mr Y. The Council apologised for the offence caused to Mr Y which was an appropriate and proportionate remedy.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.