LGO Individual Decisions

Summary: We cannot investigate X’s complaint about a school’s actions or the Council’s investigation into the school’s complaint response. It is reasonable to expect X to have complained to us earlier about a Council safeguarding investigation in December 2023.

Summary: Miss B complained that the Council had failed to properly consider her housing needs leading to a delay in awarding her the correct priority on the housing register. We found fault in the actions of the Council, which caused Miss B uncertainty and possibly the opportunity to obtain more suitable housing sooner. The Council has agreed to apologise, make a symbolic payment and establish if she did miss out on any suitable properties due to the delay.

Summary: Miss X complained the Council placed her in unsuitable emergency accommodation, delayed moving her from that accommodation, allowed the landlord to enter the accommodation without notification and moved her to another property which was unsuitable as it was unfurnished. The Council delayed addressing the issues with the suitability of the first accommodation, delayed moving Miss X to new accommodation and failed to consider the suitability of a male entering Miss X’s accommodation when she had fled domestic abuse. There is no fault in the remainder of the complaint. Miss X has suffere

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s decision not to increase Ms X’s medical points on the housing register. There is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about whether the Council has the right to enforce parking restrictions on private land as ultimately this can only be determined by a court and/or London Tribunals.

Summary: We will not investigate Mr X’s complaint that the Council’s actions caused him personal suffering, including a physical assault, and financial losses. This is because his complaint is late and I have seen no reason why he could not have come to us sooner.

Summary: Mr X complained that the Council’s decision not to serve an enforcement notice on development adjacent to his property was wrong. Mr X also raised a complaint with us about a planning fee he paid in the early 2000’s. We found there was no fault in the Council’s decision not to issue an enforcement notice. We did not investigate the planning fee issue as it occurred too long ago.

Summary: We will not investigate Mr X’s complaint about the Council not properly considering his parents’ care and support needs. This is because there is insufficient evidence of fault and we could not add to the previous investigation by the Council.

Summary: Miss Y complained about how the Council handled the transfer of her sons Education, Health and Care Plan when he moved into the area. She said the Council failed to provide the tuition requested, misled her and Mr X about his eligibility for a functional skills qualification, and failed to engage in mediation. We find no fault in the Council’s actions.

Summary: We will not investigate this complaint about how the Council dealt with matters following the death of a person in a nursing home. The complaint is late and there are no good reasons to investigate now.

Summary: We will not investigate this complaint about the Council’s operation of its residents parking permit service and parking penalties resulting from it. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s failure to provide Miss X with housing support following her leaving care. This because an investigation would not provide a different outcome.

Summary: We will not investigate Ms X’s complaint about the Council’s response to her report of Japanese knotweed at a nearby property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint from a care provider about what happened when a service user moved to a different placement. This is because there is insufficient evidence of fault in the Council’s response to justify investigating.

Summary: Mr Y complains the Council delayed in making Direct Payments available after he resumed his role as a carer. We find there was fault by the Council which caused distress to Mr Y. The Council will apologise and make a symbolic payment of £500.

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for an alleged littering offence. This is because Mr X has the right to raise a defence against the issuing of the notice in court if he considers it was incorrectly issued and wishes to challenge it.

Summary: Mr X complained the Council failed to send him copies of his father’s Care and Support Plan, failed to provide any idea of costs for his care or complete financial assessments. Mr X also complained the care provider only provided single-handed care despite the Council billing for double-handed care. And, Mr X complained about how the Council handled his complaint and application of weekly administration charges to his father’s billing without notice. We found fault with the Council in all aspects of Mr X’s complaint which caused an injustice to Mr X and his father. The Council agreed

Summary: We will not investigate Mr X’s complaint about a Council decision that it will not renew his parking permit. It is unlikely we could add to the Council’s investigation or reach a different outcome.

Summary: We will not investigate Mrs X’s complaint that the Council’s children’s services failed to advocate for her child to remain on roll at school. This is because the actions of the Council’s children’s services did not cause the injustice that Mrs X describes.

Summary: We will not investigate this complaint about trading standards because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the wording used on a leaflet sent to local residents regarding council tax. This is because an investigation would be unlikely to lead to a finding of significant injustice.

Summary: We will not investigate this complaint about the Councils handling of a Disabled Facilities Grant. There is insufficient evidence of fault to warrant an investigation.

Summary: Mrs X complained about the Council’s actions since she approached it for assistance with homelessness in June 2023. We find the Council at fault for delays in accepting statutory duties, failure to assess whether it was reasonable for her to remain in the property, inaccuracies in her personal housing plans, and poor complaint handling.

Summary: We will not investigate Mr X’s complaint about a Council officer’s actions in issuing him a Fixed Penalty Notice for spitting. This is because Mr X can raise a defence against the matter in court if he considers there is fault in the way it was issued. We cannot investigate Mr X’s complaint that he has been the victim of a crime as crime is a matter for the police to investigate rather than this office.