LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about how the Council handled his application to join the housing register and reviewed his banding. This is because the complaint is late and there is no good reason to investigate now.

Summary: We will not investigate this complaint that the Council wrongly sent enforcement agents to Mr X’s neighbour’s home. This is because we are satisfied with the actions the Council has taken to remedy the injustice caused to Mr X.

Summary: We will not investigate this complaint about a missed bulky waste collection. This is because there is not enough evidence of fault to justify an investigation.

disabled band reduction for council tax. It is reasonable to expect Mrs X to use her right of appeal to the Valuation Tribunal. The Council has taken suitable action regarding its delay, and the remaining injustice is not significant enough to warrant investigation.

Summary: We will not investigate this complaint about a Council tax single occupancy discount because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning application. There is insufficient evidence of fault by the Council, and it is reasonable to expect the complainant to have used his right of appeal to the Planning Inspectorate if he disagreed with the amendments the Council requested.

Summary: Mr X complains about the way the Council removed a dangerous wall at his property and charged him the costs of the work. We find no evidence of fault in the way the Council dealt with the matter. So, we have completed our investigation.

Summary: There was fault in the way the Council considered Mr X’s application for post-16 transport assistance. The Council confused the law and policy for pre and post 16 pupils and this casts doubt on the accuracy of the decision made. The Council has agreed to review the decision, apologise, make a symbolic payment to acknowledge the faults in the appeal process, and make service improvements.

Summary: We will not investigate Mrs X’s complaint about the support provided during while bidding for properties. The injustice claimed is not significant enough to justify investigation.

Summary: We will not investigate this complaint about a parking penalty because it is reasonable to expect Ms Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint about the Council’s decision not to backdate Miss X’s housing banding to 2022. This is because the complaint is late and concerns events that took place more than 12 months ago. There is no good reason to investigate.

Summary: We will not investigate Miss X’s complaint about the suitability of her current accommodation. Her complaint about mould issues and the Council’s decision to end its homelessness duty is made late. The Housing Association’s actions since the Council ending its duty are better handled by another body.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding his relative’s cremated remains. This is because an investigation would not result in a different outcome.

Summary: We will not investigate Miss B’s complaint that her car was damaged due to the Council’s failure to maintain highway gullies. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.

Summary: We will not investigate this complaint about parking issues reported to the Council. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s response to an incident involving Ms X. This is because an investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s pursuit of Mrs X for council tax she disputes liability for. This is because it would be reasonable for Mrs X to refer this matter to the Valuation Tribunal.

Summary: Mrs X complained about the Council’s billing of her council tax account. We found the Council at fault. It should apologise, assign a missing payment, and make a further payment in recognition of the injustice caused.

Summary: We will not investigate this complaint about the Council’s decision-making relating to school transport. The Council has accepted it made an error in considering the application and has proposed a resolution. It said it will do this by arranging transport and re-imbursing travel costs for the period transport should have been in place. It has also apologised.

Summary: We will not investigate this complaint about Council tax exemption because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to grant planning permission. It is unlikely we would find fault.

Summary: We will not investigate Mr X’s complaint about the actions of the Council’s trading standards team. This is because Mr X has not suffered an injustice by the actions of the Council.

Summary: Mrs X complained the Council did not provide her child, Y, with alternative provision when he stopped attending school and failed to provide him with the provision in his Education, Health and Care Plan. Mrs X also complained about the Council’s delays with holding an early annual review and issuing his final Plan. There were faults by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.

Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a street trader license. This is because there is not enough evidence of fault.

Summary: We will not investigate Ms X’s complaint that the Council failed to send her a copy of her child’s Education Health and Care Plan. This is because there is insufficient evidence of fault by the Council.