LGO Individual Decisions

Summary: There was no fault by the Council in how it handled planning matters regarding the protection of bat populations. It considered all the relevant information and decided that the applicant had not breached the planning condition.

Summary: We will not investigate this complaint about how the Council dealt with council tax support and payments on outstanding council tax. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of injustice caused by fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council handled the complainants tax arrears. This is because there is insufficient fault by the Council and the complainant can appeal to the Valuation Tribunal if he feels the Council has wrongly applied its empty property discount policy.

Summary: We will not investigate this complaint about the Council’s handling of a planning application for telecommunications equipment. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The alleged faults by the Council have not caused the complainant a significant injustice.

Summary: We will not investigate this complaint about the Council’s failure to tell the complainant of progress of a planning enforcement case and associated matters. The complainant also says the Council failed to proactively upload documents to its website. It is unlikely that an investigation will lead to a different outcome.

Summary: We will not investigate this complaint about damage to a grave because the complainant may pursue the matter in court, and it would be reasonable for her to do so.

Summary: We will not investigate this complaint about the Council wrongly pursuing Mr X for council tax he did not owe. This is because the Council has proposed a suitable remedy and any remaining injustice to Mr X is not sufficient to warrant our involvement.

Ms X complains about delay by the Council in determining her planning application. The Ombudsman will not investigate this complaint because there is a right of appeal to a Planning Inspector.

Summary: We will not investigate this complaint about the Council’s handling of planning applications for a new property close to her home. Part of the complaint is late. We have seen nothing to suggest other fault by the Council.

Summary: We will not investigate this complaint about the Council’s handling of a planning application for a development in the complainant’s village. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is nothing to suggest fault by the Council has caused the complainant a significant personal injustice.

Summary: We will not investigate this complaint about the way the Council processed the complainant’s planning application or dealt with her report of a breach of planning control. The complainant had a right to appeal to the Planning Inspector regarding her planning application. And we are unlikely to find fault in the way the Council considered the planning control breach.

Summary: The Council was at fault for failing to notify neighbouring properties about a planning application. This resulted in neighbours not being able to comment on the application. The Council has apologised and amended its internal procedure for sending out notification letters. This is a sufficient to remedy any injustice caused.