LGO Individual Decisions

Summary: We found fault on Mr Y’s complaint about the Council’s delay posting him a copy of an application form for a Certificate of Lawful Use and Existing Development. It also failed to deal with his initial complaint according to its complaints procedure. The apologies the Council gave him remedied any injustice caused. There was no fault on his remaining complaints.

Summary: We will not investigate Mrs X‘s complaint about planning enforcement by the Council. The complaint is late, and there is no good reason to exercise discretion to consider it now.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. This is because part of the complaint is late. There is not enough evidence of fault in the Council’s enforcement of planning conditions to justify our involvement.

Summary: We will not investigate Mr X’s complaint about the Council not enforcing against nor pursuing retrospective planning permission from the owner for a development near his property. There is not enough evidence of fault in the Council’s planning enforcement process to warrant us investigating. There is insufficient significant personal injustice caused to Mr X by the matters complained of to justify investigation. We also cannot achieve the outcome he wants.

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant has not suffered significant injustice because of any fault with how the Council communicated with him.

Summary: We will not investigate Mrs X’s complaint that the Council gave her incorrect advice about a grant of planning permission because the complaint is late without good reason to investigate it now. We will not investigate Mrs X’s complaint about the handling of her most recent planning application because it would have been reasonable for Mrs X to have used her right to appeal.

Summary: We will not investigate this complaint about the way the Council considered an application for Prior Approval to convert an agricultural building to residential properties. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about a delay by the Council in issuing a council tax bill. This is because there is insufficient evidence of injustice.

Summary: We will not investigate this complaint about a Council tax premium as there is a legal remedy.

Summary: We will not investigate how the Council dealt with Mr X’s complaint about a parish council as there is insufficient evidence of fault by the Council and we cannot achieve the outcome Mr X seeks.

Summary: X complained about the Council’s failure to protect a hedgerow, part of which was removed causing damage to public visual amenity and the environment. We found fault in the way the Council made its planning decision, and the same fault might happen again. The Council has agreed to review its policy, guidance, work practice and procedure, to make recurrence of the same fault less likely.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and its decision to take enforcement action. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter. This is because it is unlikely we could say the Council’s actions caused Mr X significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with a planning application or the pre-application advice it provided to the complainant. This is because we are unlikely to find fault by the Council. The complainant also has the right to appeal to the Planning Inspector.

Summary: We will not investigate Mr X’s complaint about information the Council gave the Information Commissioner’s Office which it included in a decision notice in 2018. The complaint lies outside our jurisdiction because it is late and I see no good grounds to consider it now.

Summary: We will not investigate this complaint about how the Council dealt with the complainants’ planning applications or its decision to grant planning permission to the complainants’ neighbour. This is because parts of the complaint are late, and the complainants used their right to appeal to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.