LGO Individual Decisions

Summary: We cannot investigate Mr B’s complaint about the Council damaging his property when it undertook work to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate this complaint about the Council’s management of an incident that involved Miss X’s child. This is because an investigation would be unlikely to result in a different outcome for Miss X.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. The Council has apologised for the delay in its response and further investigation on this point is unlikely to lead to a different outcome. We have not seen sufficient evidence of fault in the Council’s consideration of Mrs X’s concerns.

Summary: Mr X complained the Council did not properly respond to his reports of the nuisance caused by a loud car. We find the Council at fault for the way it decided it had no powers which caused injustice in the form of uncertainty. The Council agreed to apologise.

Summary: We will not investigate this complaint about the Council’s handling of a complaint about a parish council as it is unlikely we will find fault by the Council and the substantive matter is not within our legal remit.

Summary: We will not investigate this complaint about the Council’s decision to grant retrospective planning permission for an extension to a school car park. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault, and we cannot achieve the outcome the complainant is seeking.

Summary: We can not investigate Mr X’s complaint about the actions of a Parish Councillor. We do not have any jurisdiction over their actions. Nor will we investigate how the Council considered Mr X’s complaint. There is no worthwhile outcome we can achieve because we cannot consider this substantive complaint. In any case we cannot achieve the outcome Mr X is seeking.

Summary: We will not investigate this complaint about the past and current conduct of a Council officer involved in planning enforcement action taken against Ms X and Mr Y. This is because the complaint falls outside our jurisdiction due to the passage of time, we cannot look at matters already considered by the courts and because the complainants have a potential remedy through the courts.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault affecting the outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning matter. This is because there is not enough evidence of fault by the Council to warrant investigation.

Summary: Mr B complained the Council was slow to act when it acknowledged a statutory nuisance in 2023. We have found the Council at fault for a delay in beginning a formal statutory nuisance investigation and providing Mr B with conflicting information. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused by the faults.

Summary: We will not investigate this complaint about inadequate toilet provision at Council run building. This is because further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about how the Council dealt with the tenancy of an industrial unit and about its plans to redevelop the site. This is because the complainant has an alternative legal remedy in regard to the tenancy and there is no evidence of fault in regards to the Council’s plans to develop the site.

Summary: We will not investigate this complaint about the Council featuring Mr X’s property in the background of an information video. It is reasonable for Mr X to seek a remedy in the courts if he believes the video is misleading and has caused him any detriment.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. We also will not investigate the complainant’s concerns about the Council’s decision to take enforcement action as she has already appealed to the Planning Inspector.

Summary: We will not investigate Ms X’s complaint about the Councils response to a worker/contractor using a chainsaw to remove a hedge without a risk assessment or closing off the path. The issue has not caused Ms X significant personal injustice.

Summary: We will not investigate Mrs X’s complaint that the Council reduced her housing benefit and council tax support in the summer of 2021. It is reasonable for Mrs X to use her rights of appeal to the Social Security and Valuation Tribunals.