LGO Individual Decisions

Summary: We will not investigate this complaint about the Council losing the complainant’s records of being in foster care. This is because this complaint relates to personal data and is a matter best dealt with by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council’s decision not to fund a profiling bed following an occupational therapy assessment for aids and adaptations. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mrs X’s complaint about a child protection investigation because the Council has responded appropriately and there is nothing we could add by further investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a disabled facilities grant. This is because there is insufficient evidence of fault to justify investigating.

Summary: Mr X complained the Council repeatedly left his bin in the middle of the public footpath outside his property, rather than returning it to his property after emptying it. The Council was at fault, which caused Mr X frustration. The Council has agreed to apologise and make a payment to Mr X, monitor his future collections and create an action plan to ensure the refuse crew return his bin correctly after emptying.

Summary: We will not investigate Mr X’s complaint about delay in resolving issues with a traffic light. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account. This is because an investigation would be unlikely to result in a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council's decision to grant planning permission. There is insufficient evidence of fault to justify further investigation. We will also not investigate Mr X’s complaint about planning enforcement. This part of the complaint is late.

Summary: We will not investigate this complaint about the actions of enforcement agents acting on behalf of the Council. Mr X has used his court appeal right, there is not enough evidence of fault in how fees were applied to justify us investigating and we cannot achieve the outcome Mr X seeks.

Summary: We will not investigate this complaint about a council tax credit. This is because there is not enough evidence that there was fault by the Council.

Summary: We will not investigate this complaint about council tax for a property that Mr X says is uninhabitable. This is because this is not a matter for the Council, and is for the Valuation Office Agency. We cannot investigate matters before Mr X’s mother’s death.

Summary: We will not investigate this complaint about the Council’s failure to make alternative provision for the complainant’s son while he is unable to attend school full-time. This is because there is insufficient evidence of fault on the Council's part to warrant investigation.

Summary: We will not investigate this complaint about council tax. This is because the Council has agreed to remedy the injustice.

Summary: We will not investigate this complaint about the Council’s handling of a charge for residential care. This is because

Summary: We will not investigate this complaint about the Council refusing to take action to deal with overhanging tree branches. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault.

Summary: We will not investigate this complaint about the Council’s actions when contacting the complainant’s mother about a dangerous wall and disregarding its obligations under the Equality Act 2010. We consider further investigation would not lead to a different outcome. Also we cannot achieve the outcome someone wants. And it is reasonable to expect the complainant to contact the Information Commissioner’s Office with concerns about the Council’s failure to share information.

Summary: We will not investigate this complaint about the process of assessing the complainant’s daughter’s education, health and care needs. This is because the complainant had the right to appeal about the outcome to the First-tier Tribunal (Special Educational Needs and Disability)

Summary: Mr D complained the Council placed him in unsuitable accommodation after he applied for homelessness assistance. I have not found any evidence of fault by the Council.

Summary: We will not investigate this complaint about how long the Council took to resolve Mr X’s query over the phone. This is because it is unlikely we would be able to add to the Council’s investigation into the matter, or find that Mr X was caused significant injustice due to Council fault.

Summary: Mr Y complained about the Council’s handling of his partner, Ms X’s, council tax account. We found fault because the Council failed to adequately consider in a timely manner whether documents were being served to Ms X at the proper address. This caused Ms X avoidable distress and meant she paid an enforcement fee she should not have been charged. To remedy the injustice caused, the Council has agreed to apologise, refund the relevant fee and issue a reminder to relevant staff.

Summary: We will not investigate Mr X’s complaint about the Council’s refuse and recycling centre denying him access to its services in a box van he hired. This is because the claimed injustice is not significant enough to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s refusal to reimburse the complainant’s legal costs. This is because it is reasonable to expect Mr Y to take the matter to court who are better placed to consider the complaint.

Summary: We will not investigate this complaint about how the Council investigated Ms X’s safeguarding concerns about a relative. There is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue his son with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.