LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as the process has now been finalised and the complainant has indicated he is satisfied with the outcome.

Summary: We have found no fault with the Council for the delays in implementing noise mitigation measures in line with a previous Ombudsman decision. The cause of the delay was unforeseen and unavoidable.

Summary: We have found no fault with the Council for the delays in implementing noise mitigation measures in line with a previous Ombudsman decision. The cause of the delay was unforeseen and unavoidable.

Summary: We will not investigate this complaint about the Council’s failure to ensure a development site is progressed according to planning conditions. The Council confirmed it is working with the relevant bodies to achieve compliance and discharge the planning condition. We consider that further investigation will not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s lack of communication in relation to road sweeping and cleaning. The injustice Mr X says he has experienced is not sufficient to justify our involvement.

Summary: Mr X complained about the Council’s decision to approve a retrospective planning application for development on land behind his home. We did not investigate the complaint further because we are unlikely to find fault, recommend a remedy or achieve any other meaningful outcome.

Summary: We found fault on Mr J’s complaint about the Council failing to properly discharge a condition about noise on planning consent. The Council discharged it without seeing a noise assessment report, failed to show why it decided the applicant did not need to supply one, and failed to show the evidence it considered and based its decision on, or give reasons. It failed to show it properly considered the ability of the glazing, the ventilation system, and garden screening to protect the property from excessive noise. The agreed action remedies the injustice caused.

Summary: We found fault on Mrs J’s complaint about the Council failing to properly discharge a condition about noise on planning consent. The Council discharged it without seeing a noise assessment report, failed to show why it decided the applicant did not need to supply one, failed to show the evidence it considered and based its decision on, or gave reasons. It failed to show it properly considered the ability of the glazing, the ventilation system, and garden screening to protect the property from excessive noise. The agreed action remedies the injustice caused.

Summary: We will not investigate this complaint that the Council will not stop staff members parking on Mr X’s road, as any fault by the Council has not caused the injustice Mr X claims.

Summary: We cannot investigate Miss B’s complaint that the Council has not maintained the building where she lives as a Council leaseholder. This is because we cannot investigate complaints about the management of housing let on a long lease by a local housing authority.