LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint about the Council not removing or doing further works to its tree which is near her property.

Summary: We will not investigate this complaint about missed bin collections. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would likely add or recommend.

Summary: We will not investigate this complaint about the Council deciding not to take further planning enforcement action against a CCTV camera erected on a pole at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its decision.

Summary: Mr X complained about the Council’s poor communication, and delays with how it handled his building regulation case and how it dealt with his complaint about its staff conduct. The Council was not at fault in how it carried out its building control duties and in how it dealt with Mr X’s complaint about its staff conduct.

Summary: Miss X complained about how the Council handled her council tax account. The Council was at fault in how it considered its debt recovery process and communicated with Miss X about her complaint. This caused Miss X avoidable distress, time, and trouble. The Council agreed to apologise and pay a financial remedy. It will also decide what changes are needed to its processes, or staff training, to ensure it does not miss council tax queries in future.

Summary: We will not exercise discretion to investigate this complaint about the management of social housing tenants and property by the Council’s housing authority. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

Summary: We will not investigate this complaint about how the Council handled Ms X’s reports of anti-social behaviour. This is because there is not enough evidence of fault by the Council, and investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports of dust nuisance from a nearby quarry. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to take enforcement action against her for anti-social behaviour. There is not enough evidence of fault by the Council to justify an investigation. We cannot question a decision taken without fault.

Summary: There is no evidence of fault by the Council. The Council has responded to complaints about planning enforcement by investigating and reaching decisions there is no planning breach or it is not expedient to take action, aware of all the relevant facts.

Summary: Mr X complained about the Council’s decision to grant planning permission for a neighbour’s extension, resulting in a loss of light to his property. We do not find fault in the Council’s decision making.

Summary: The Council was not at fault in the way it investigated a complaint of noise nuisance. The Council followed its procedures to gather evidence to decide whether the noise was a statutory nuisance. It was unable to complete this investigation because Miss X did not agree to the Council installing noise monitoring equipment.

Summary: Ms X complains that the Council’s error in dealing with a council tax account caused her distress. We will not investigate this complaint because the complaint is out of time and was previously considered in a separate investigation by the Council. The Council’s offer to remedy the complaint to Ms X is also a reasonable settlement of the complaint.

Summary: Mr X complains about the placement of waste containers near his property. We will not investigate this complaint because there is no injustice caused to him following administrative fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot have a free second garden waste bin. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about matters relating to the Council’s installation of a new road and new gates close to Mr X’s home. This is because we are unlikely to add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s decision on the new location for him to present his bins for collection. There is not enough evidence of fault by the Council to warrant an investigation. Even if there were fault, there is not enough evidence the matters complained of cause Mr X such a significant personal injustice to justify our involvement.