LGO Individual Decisions

Summary: We will not investigate this complaint about a Council tax premium because the dispute has been appealed to a Valuation Tribunal.

Summary: The Council was at fault for the time it took to carry out a review of Ms X’s care needs, for the way it reduced some aspects of her care and for its complaint handling. This meant Ms X could not be sure she was receiving the correct support to meet her needs. The Council agreed to apologise to Ms X, make a payment for the uncertainty caused and carry out a service improvement.

Summary: We will not investigate this complaint about the Council issuing Mrs X with an informal warning. This is because there is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s liability for damage to a property. There is a court remedy available which it is reasonable to expect Mr X to use, and there is not enough evidence of fault to justify us investigating.

Summary: We will not investigate Mrs X’s complaint about the Council allowing two businesses to open near her property without enough parking, and its decision not to implement a residents-only parking scheme in her road. The complaints about the planning application processes for the businesses are late and there are no good reasons for us to investigate them now. There is not enough evidence of fault in the Council’s parking permit scheme decision to warrant us investigating. There is insufficient significant personal injustice caused to Mrs X from the permit scheme issues to warrant us inve

Summary: We will not investigate this complaint about the Council failing to return the complainant’s bins back to the correct position as part of its assisted refuse collection service. The Council took satisfactory action in response to the complaint.

Summary: We will not investigate this complaint about the Council asking Mr X to leave temporary accommodation which he considers was due to discrimination and a failure to make reasonable adjustments. Mr X started court proceedings about the same matters, so we do not have the power to consider his complaint.

Summary: We will not investigate Mr X’s complaint about the Council refusing a Disabled Facilities Grant to convert a garage into a bedroom for his disabled son, Mr Y. There is not enough evidence of fault to justify our involvement.

Summary: We have discontinued our investigation into Mrs Y’s complaint about the social care service her adult son received. There is not enough evidence of fault by the Council, or significant injustice to Mrs Y’s son, to justify any further action.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her request for an urgent management transfer from her council tenancy. This is because the complaint relates to events that took place more than 12 months ago. There is no good reason to exercise discretion to investigate these matters.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her requests for information when it was trying to recover unpaid council tax. The issues raised are either about matters that have been subject to court action or are best considered by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about Council tax support as there will be a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Miss X’s late complaint about the Council’s handling of her children’s case before 2023. The issues are closely related to court proceedings about care and contact arrangements for Miss X’s children. There are no good reasons to exercise discretion to investigate this late complaint now. The existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.

Summary: We will not investigate Mrs X’s complaint the Council stopped her package of care. There is not enough evidence of fault in how the Council made that decision to justify our involvement.

Summary: We will not investigate this complaint about use of an alternative burial plot. This is because we are unlikely to find fault and an investigation by the Ombudsman is unlikely to achieve any additional outcome.

Summary: We will not investigate this complaint about the Council’s refusal to accept responsibility for a collapsed wall and associated financial loss. The complaint is late and we have seen no reason to exercise discretion on this point.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to disclose information in response to a subject access request. This is because we cannot achieve the outcome he wants, and it is reasonable for him to take court action to enforce his data protection rights.

Summary: We will not investigate Mrs X’s complaint about the involvement of the Council’s children’s services with her family. The complaint is older than 12 months and is late. Mrs X’s complaint about the conduct of a social worker would be better considered by Social Work England.

Summary: Mr Z complained the Council failed to ensure the care needs of his cousin, Mr X were met when Mr X’s parents left the country. Mr Z says he was forced to provide unpaid care which put him in a difficult position financially as he was unable to work while providing this additional care. The Council failed to offer any suitable alternative care and refused to pay Mr Z even though it had a duty to meet Mr X’s eligible care needs. The Council has agreed to now make additional direct payments to remedy the complaint.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless and housing case. He says the Council failed to properly consider his medical evidence and failed to offer him any accommodation. This is because there is insufficient evidence of fault.

Summary: We will not investigate Miss X’s complaint about court proceedings involving her children. The law prevents us from investigating anything that has or is the subject of court proceedings.

Summary: We will not investigate this complaint about the Council’s actions because it is unlikely that we would add anything to the investigation that the Council has already carried out. The council has apologised for one part of the complaint. Additionally, we would not be able to achieve Mr X’s desired outcome by investigating.

Summary: We will not investigate this complaint about treatment from social services during a Special Guardianship Order. This is because parts of the complaint are late, and we

Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X can make an appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint that the Council was at fault in failing to contact the complainant’s family about the expiry of the lease on a grave, and before removing items he had placed on the grave. There is insufficient evidence of fault on the Council’s part to warrant investigation.