LGO Individual Decisions

Summary: We will not investigate this complaint about Mr X’s disagreement with the Council over adaptations to his home under the Disabled Facilities Grant scheme. This is because further investigation is unlikely to find evidence of fault by the Council.

Summary: We will not investigate this complaint about the way the Council is processing a planning application. This is because further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision not to prune or remove a tree. This is because there is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.

Summary: We will not investigate this complaint about Council tax enforcement as this is a matter for the courts. Further, there is insufficient evidence of injustice to warrant investigation.

Summary: We will not investigate this complaint about how the Council failed to complete assisted bin collections. This is because further investigation would not lead t a different outcome.

Summary: We will not investigate Ms X’s complaint about the quality of works undertaken under a Warmer and Safer Homes grant. There is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate Mr X’s complaint about how the Council processed a council tax refund and responded to his requests for assistance. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Mr X’s complaint about his claim for a council tax reduction. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council issuing Ms X a Fixed Penalty Notice for fly tipping. This is because Ms X could have used her right to raise a defence against the issuing of the Notice in court if she believed it had been incorrectly issued.

Summary: We will not investigate Mr X’s complaints about the Council’s decision to increase car parking charges. There is not enough injustice to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into reported noise coming from a nearby premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.

Summary: We will not investigate Mrs X’s complaint about discretionary tax relief. This is because at our invitation, the Council has agreed to tell Mrs X about her appeal right. We consider this to be a suitable remedy. It is reasonable to expect Mrs X to then appeal to the Valuation Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate Mrs X complaint about the Council’s process and consideration of a planning application. There is not enough evidence of fault to justify an investigation. A further investigation by us would also not lead to a different outcome.

Summary: We will not investigate this complaint about the Council failing to notify the complainant of a planning application at a neighbouring property. There is not enough evidence of fault by the Council causing the complainant a significant personal injustice.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate Miss X’s complaint about the Council not maintaining a piece of land. This is because there is no sign of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s decision that it will not take further enforcement action against a neighbour. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We will not investigate this complaint about a council tax charge as Mr X can ask the Council to apply a discretionary discount to the account and can appeal to the Valuation Tribunal against any refusal decision.

Summary: Ms X complains the Council failed to collect her general, recycling and garden waste, return her bins properly and about charges for green waste collection. We find the Council at fault in relation to the missed collections and complaint handling which caused Ms X avoidable frustration, distress, and inconvenience. The Council has agreed to apologise and make a symbolic payment of £150 to Ms X, undertake a period of six weeks monitoring her collections and provide a staff reminder.

Summary: We will not investigate Miss X’s complaint about damage to her property caused by a Council owned tree and shrubs. This is because it is reasonable for Miss X to submit a claim to the Council’s insurers, and ultimately take the matter to court.

Summary: We will not investigate this complaint about mud splatters on Mrs X’s vehicle she says were caused by Council contractors. This is because an investigation would be unlikely to lead to a different outcome.

Summary: Mr C complained the Council wrongly granted his neighbour planning permission for extensions which overlooks his property and impacts his privacy. The Council agreed it had applied the law and its policy incorrectly, and the development may not have been approved. It sought to mitigate the impact and offered Mr C a remedy in line with the District Valuer’s assessment. We found the Council’s apology and proposed remedy was appropriate to acknowledge the impact its fault caused.

Summary: We will not investigate Miss X’s complaint about an environmental enforcement officer’s actions. This is because it is unlikely an investigation by this office could add to the response the Council has already provided via its own investigation of the matter.