LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about an Excess Charge Notice. This is because there is insufficient evidence of fault to warrant an investigation.

We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because there is not enough evidence of fault in the Council’s enforcement decision

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate Mr X’s complaint the Council will not financially compensate him after adaptations it completed to his bathroom caused a leak. As the Council has not accepted liability for the damage, the court is the appropriate body to resolve the dispute.

Summary: We will not investigate this complaint about a parking penalty charge notice as Mrs X had the right to make an appeal to the independent tribunal contesting it.

Summary: Mr H complained about the Council’s enforcement action for unpaid business rates. And later actions, including making him a vexatious customer and a fraud investigation. We find some fault with some of the Council’s communications with Mr H and with a delay in progressing the fraud investigation. These will have contributed to Mr H’s distress. The Council has agreed to carry out our recommendations.

Summary: We will not investigate this complaint about a Council tax liability. This is because it is reasonable to expect Miss X to use her right of appeal to the Valuation Tribunal.

Summary: The Council housed Ms X and her child in bed and breakfast (B&B) accommodation for 22 weeks longer than the period allowed for in law and this was fault. This fault led to them living in unsuitable accommodation. The Council also failed to add Ms X to the correct accommodation waiting list for approximately two months which caused Ms X uncertainty. In recognition of the injustice caused, the Council has agreed to apologise and pay Ms X £4,135. The Council has already taken action to improve its temporary accommodation provision which is welcome. The Council has also agreed to make som

Summary: We will not investigate Mrs X’s complaint about a letter sent to her by a Council contractor. This is because the contractor was not carrying out an administrative function on behalf of the Council when writing to Mrs X.

Summary: Ms X complained about how the Council dealt with her homeless applications. She said this distressed her and caused her financial difficulty. There was fault in the way the Council delayed accepting its duty, delayed providing accommodation and placed Ms X and her family in bed and breakfast accommodation for more time than allowed in guidance. There was also fault in the complaint handling. Ms X suffered distress, uncertainty and was placed in financial difficulty. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

Summary: We will not investigate this complaint about the Council reporting the complainant to the Police. There is not enough evidence of fault to justify our involvement.

Ms X says the Council released her data to a third party. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Ms X to complain to the Information Commissioner’s Office as it is better placed to investigate.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council and because the complainant can use the review process.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax arrears. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.

Summary: We will not investigate this complaint about a Council tax completion notice because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Mrs X to ask for a review of her housing banding if she is dissatisfied with the current assessment.

Summary: Mr X complained the Council’s unfair handling of his reports of breaches of planning control caused him distress and led to him incurring avoidable costs. We found no fault in the Council’s enforcement investigation and decision making.

this complaint about the Council’s failure to take action over its tenant’s behaviour in relation to a gateway in a hedge. We have no jurisdiction to investigate the actions of a social housing landlord in the management of its estates and tenants.

Summary: We will not investigate this complaint that the complainant has been stopped from voicing his concerns about a motion passed to make the Council more inclusive of transgender and non-binary people. This is because there is insufficient evidence of fault causing the complainant a significant personal injustice.

Summary: We will not investigate this complaint about the Council’s handling of matters relating to the operation of a golf centre. This is because an investigation is unlikely to find evidence of fault by the Council or lead to a different outcome.

Summary: We will not investigate Mr X’s complaint that the Council is pursuing him for payments he has already made. This is because the courts are better placed to consider the matter.

Summary: Mr X complains on behalf of Mr Y that the Council delayed passing his housing benefit appeal to the tribunal after it upheld its earlier decision to recover an overpayment. The Council is at fault. There was delay submitting the appeal to the tribunal. This did not cause Mr Y a significant injustice, but may be causing injustice to others. The Council has agreed to review its procedures.

Summary: We will not investigate this complaint about council tax. This is because it is reasonable to expect Mr Y to appeal the matter to the Valuation Tribunal.