LGO Individual Decisions

Summary: We will not investigate this complaint about Miss X’s complaint about council tax reduction. This is because the complaint is late, and there is no good reason for the delay in coming to us.

Summary: We will not investigate this complaint about the Council’s failure to scrutinise a planning application before granting planning permission. And in the way it responded to his reports of breaches of building regulations. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We have found no fault with how the Council handled a planning application on land adjacent to a sports ground. It was not required to consult Sport England on the application.

Summary: We will not investigate this complaint about the Council requiring an increased fee for a Building Regulations application. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions.

Summary: We will not investigate Mr and Mrs X’s complaint about the Council not using planning enforcement powers against a neighbour’s garden structures, not applying the General Permitted Development Order (GPDO) and Building Regulations requirements correctly, not visiting their property when considering the matter, and how it dealt with the complaint. There is not enough evidence of fault in the Council’s planning enforcement process, nor in it not visiting their property, to warrant us investigating. Even if there has been fault in the Council’s processes, there is insufficient significan

Summary: We will not investigate this complaint about the Council removing an accessible toilet from the reception area of one of its office buildings. There is insufficient evidence of fault by the Council, and we will not consider complaint-handling when we are not investigating the substantive matter.

Summary: We will not investigate this complaint about the council tax arrears the Council is holding Mrs X responsible for. This is because she has right of appeal to the Valuation Tribunal.

Summary: Ms X complained the Council failed to investigate the source of a rat nuisance from her neighbour’s property. Ms X also complained the Council failed to respond to her complaint. The Ombudsman found fault with the Council’s handling of one course of rat treatment. The Council agreed to the Ombudsman’s recommendation to refund the payment Ms X made for this course of treatment and provide an apology for delays in responding to Ms X’s complaint outside its complaint timescales.

Summary: We will not investigate this complaint about alleged failures by the Council to follow guidance when issuing licenses for a dog breeding kennel and when responding to freedom of information requests. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has not suffered a significant personal injustice which warrants our involvement.

Summary: We will not investigate this complaint about council tax and council tax reductions. This is because it is reasonable for Mr Y to be expected to appeal to the Valuation Tribunal.

Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner about the Council’s decision to withdraw its land from sale.