LGO Individual Decisions

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to approach the courts about the matter who are better placed to consider the complaint and it is not a good use of public funds to investigate how the Council dealt with Mr Y’s complaints.

Summary: We will not investigate this complaint about ending Ms X’s council tax account in error, and complaint handling. This is because the Council has already provided a suitable remedy for the injustice.

Summary: We will not investigate this complaint about the Council’s decision on modifications to a property. This is because Mr X complained about this under the three stage children’s act complaint procedures and the Council has not completed all three stages of that procedure. It would now be reasonable for Mr X to complete that procedure. Nor will we investigate the delays in the Council’s consideration of the complaint under that procedure, because we are satisfied the Council has agreed to provide an appropriate remedy for Mr X’s injustice caused by delays.

Summary: Miss B complained about the quality of works carried out at her home as part of a Council disabled facilities grant (DFG). Miss B says the outstanding issues have caused stress to her and have impacted her health. She also says she has lost out on money and has spent lots of time raising complaints with the Council. I have found the Council was not at fault.

Summary: The Council failed to meet Mr Y’s care and support needs between March and December 2024. This caused Ms X and Mr Y avoidable distress. The Council will issue an apology make symbolic payments and take action in this statement to improve its service.

Summary: We will not investigate this complaint about the Council’s interaction with Mr X at a registry office. This because it is unlikely we

Summary: Mrs X complained the Council failed to provide SALT and OT as required by an Education, Health and Care Plan and when a remedy was offered this was not delivered as her daughter, Z, was out of school. Mrs X also complained the Council failed to provide alternative education provision when her daughter was out of school for a term. There was fault by the Council in respect of missing SALT provision which impacted on Z’s mental health but the Council has already provided a suitable remedy.

Summary: We will not investigate this complaint about a Penalty Charge Notice. The Council has agreed to cancel the notice and issue a full refund. An investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about Council’s handling of Miss X’s homeless application, temporary accommodation and housing registration. This is because some of parts of the complaint are late and therefore outside our jurisdiction. Additionally, there is also not enough evidence of fault causing significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with a report of anti-social behaviour. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Mrs B’s complaint that Council-owned trees damaged her property. This is because it is reasonable for Mrs B to take the Council to court.

Summary: We will not investigate this complaint about breaches of a private lease agreement between Miss X and the Council. It is reasonable for Miss X to seek a remedy in the courts which are best placed to determine private legal contract disputes.

Summary: We will not investigate this complaint that the Council failed to properly assess Mrs X’s application to renew her child’s blue badge. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council’s failure to make an offer of housing since Miss X joined the housing register 7 years ago. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate the Council’s handling of Mrs X’s complaint about Mrs X’s mother being controlled by another relative. This is because there is not enough evidence of fault to justify investigating and also because we cannot achieve the outcome Mrs X wants.

Summary: We will not investigate Mr X’s complaint about a nursing assessment completed for his son. He says the assessment was not completed appropriately and the nurse provided unhelpful information. This is because there is insufficient evidence of fault. In addition, the alleged fault did not cause any significant injustice.

Summary: Mr X complained the Local Authority Designated Officer (LADO) failed to oversee allegations against him properly. We did not uphold this complaint because the LADO followed the correct procedure. Mr X also complained the Council did not respond to his complaint. The LADO failed to refer Mr X to the Council’s complaints team which was fault causing Mr X avoidable distress. The Council will apologise and issue guidance to officers in the LADO team about identifying a complaint and signposting the person to the complaints team.

Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a blue badge. This is because the Council will offer the complainant a face to face mobility assessment and reassess the application.

Summary: We will not investigate this complaint that the Council did not follow planning guidance and failed to carry out a proper flood risk assessment. This is because the complainant is complaining on behalf of a Parish Council and not as a member of the public.

Summary: We will not investigate this late complaint about the Council’s handling of child protection matters involving Mrs X’s grandchild. The law prevents us from investigating matters that have been the subject of court proceedings.

Summary: We will not investigate this complaint about the Council’s refusal to agree to provide Education Otherwise Than at School for the complainant’s son. This is because the complainant had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would have been reasonable for her to do so.

Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault causing injustice.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness. Part of the complaint is late and there is insufficient evidence of fault to justify our involvement in relation to the parts that are in time.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate this complaint about council tax liability because the complainant can use his appeal rights.