LGO Individual Decisions

Summary: Mrs X complained the Council delayed completing an annual review, failed to ensure her son received full-time education and failed to respond to her communications and complaint. The Council delayed completing the annual review, failed to consider the level of education available to Mrs X’s son, delayed responding to her complaint and failed to address the concerns she raised. That caused Mrs X distress, delayed her appeal rights and caused her some uncertainty. An apology, payment to Mrs X and guidance to officers is satisfactory remedy.

Summary: Mrs Y complains about delays in finalising and issuing her child’s Education, Health and Care Plan. She says her child missed important provision and the Council did not arrange any alternative provision during the period of delay. Some parts of the complaint are outside of our jurisdiction because Mrs Y appealed to the Tribunal. There are also matters which are closely connected with the appeal. For the parts of the complaint within our jurisdiction, the Council has agreed to make a symbolic payment of £600 and will share a copy of its service improvement plan.

Summary: We will not investigate this complaint about the Council’s care and support provided to Mrs X’s son. There is not enough evidence of fault by the Council to warrant our involvement. Additionally, we cannot achieve the outcome sought by Mrs X.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s correspondence about her refused appeal against a penalty charge notice. This is because there is not enough evidence of fault by the Council or to show its actions caused Miss X significant injustice.

Summary: The Council was at fault for delaying an increase to

Summary: We will not investigate this complaint about financial assessment for contribution toward adult social care costs. The Council has followed the correct law, guidance and policy to make its decision. So, it is unlikely we would find evidence of fault, even though the complainant disagrees with the Council’s decision. An investigation is unlikely to add to the Council’s investigation or reach a different outcome.

Summary: Mrs X complained the Council delayed carrying out a review of her son’s Education, Health and Care Plan and incurred delays after the review was held. Mrs X also complained the Council failed to ensure her son received educational provision when he was unable to attend school. She says the Council’s actions caused avoidable distress to her and her son. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mrs X.

Summary: We will not investigate this complaint about the Council’s failure to notify Miss X about a new council tax account set up in her name. This is because there is insufficient fault to warrant an investigation.

Summary: We will not investigate this complaint about how the Council failed to respond to reports of unkept allotments. This is because there is not enough evidence of fault to justify our involvement.

Summary: Miss X complained about the Council’s response to her reports of noise, anti-social behaviour and light nuisance from a nearby business. We have found the Council at fault in wrongly closing Miss X’s original report but consider the action it has already taken provided a suitable remedy to Miss X. The Council has also agreed further action to avoid a reoccurrence.

Summary: We will not investigate this complaint about the Council’s decision to reduce the frequency of grass cutting. This is because it is unlikely we would find fault and there is no significant injustice.

Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.

Summary: Mrs X complained on behalf of the Y family that Plymouth City Council and Livewell Southwest did not put support in place, recommended by an independent social worker. We consider they missed opportunities to consider Miss Y’s ability to make decisions about her support. The Council delayed arranging a review of Miss Y’s direct payment. Also, Livewell significantly delayed Miss Y accessing occupational therapy, and speech and language therapy. Those faults caused Miss Y and her family uncertainty, anxiety and frustration. The Council and Livewell have agreed to apologise and take acti

Summary: Mrs X complained on behalf of the Y family that Plymouth City Council and Livewell Southwest did not put support in place, recommended by an independent social worker. We consider they missed opportunities to consider Miss Y’s ability to make decisions about her support. The Council delayed arranging a review of Miss Y’s direct payment. Also, Livewell significantly delayed Miss Y accessing occupational therapy, and speech and language therapy. Those faults caused Miss Y and her family uncertainty, anxiety and frustration. The Council and Livewell have agreed to apologise and take acti

Summary: We will not investigate Mrs X’s complaints about the care provided to her son, Mr Y, by Plymouth City Council. This is because the matters she is complaining about have been subject to court proceedings.

Summary: We will not investigate this complaint about Mrs X’s council tax support and housing benefit claims. This is because the Council has provided a satisfactory remedy and there is not enough remaining injustice to require an investigation.

Summary: We will not investigate this complaint about the Council not facilitating contact between Mrs X and her child. This is because further investigation by us would not lead to a different outcome than that provided by the Council.

Summary: We will not investigate this complaint about how the Council dealt with complaints about the conduct of councillors. This is because we are unlikely to find fault. The complainant has not suffered significant injustice as a result of any delays.

Summary: We will not investigate this complaint about Council tax liability or the Council’s handling of this complaint. This is because Ms X has the right of appeal to the Valuation Tribunal and it is reasonable to expect her to exercise this right.

Summary: We will not investigate this complaint about the care and support provided to Mrs B’s late mother by two different residential care providers commissioned by the Council. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Mrs B wants.

Summary: We will not investigate this complaint that the Council will not investigate a complaint about its handling of the complainant’s representations against a penalty charge notice as of itself, this does not cause the complainant a level of injustice that would justify our further involvement. It is also unlikely we could investigate without straying into areas that are not within our remit, given the complainant’s right to appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate Mr X’s complaint the Council failed to carry out an appropriate investigation into vibrations affecting his property from a nearby quarry. This is because there is insufficient evidence of fault.

Summary: We will not investigate Ms X’s complaint about the Council's decision to refuse to renew her Blue Badge. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate Mr X’s complaint the Council provided incorrect advice to him regarding accessing a pension fund early and about misleading him into believing the Council would support him with temporary accommodation. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further worthwhile outcomes.