LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint about information the Council has recorded about her and her children. The Council has already amended its records for Miss X’s family. There is not enough evidence of remaining fault to justify our involvement.

Summary: There was fault by the Council, because it did not take responsibility for ensuring the complainant’s son had suitable alternative educational provision when he was unable to attend school. The Council has agreed to apologise and offer a financial remedy to remedy the injustice this caused.

Summary: The Council failed to properly consider whether to take Mrs X’s late complaint through the children’s statutory complaints procedure in line with the relevant law and guidance. The Council has agreed to apologise to Mrs X, pay them a symbolic amount to recognise the distress, frustration and uncertainty caused and carry out a review of its decision.

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his dropped kerb application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: Mr X complained the Council delayed arranging alternative provision and support for his child, Y, when they could not attend school. He said this caused Y to miss out on a suitable education. We found the Council at fault for not providing a suitable education for Y and for delaying their Education, Health and Care needs assessment which caused injustice to Y and their family. The Council has agreed to apologise and make a payment to Mr X. The Council has also agreed to make changes to improve its service.

Summary: We will not investigate this complaint about the Council’s handling of the planning application process for proposals at a site along the complainant’s road. The alleged faults have not caused a significant injustice, and we will not pursue the associated concerns about the Council’s complaints process in isolation.

Summary: Mr K complains the Council kept him and his family in unsuitable temporary accommodation for too long, after his landlord sought to evict them. We uphold the complaint and find Mr K and his family remained in unsuitable accommodation for longer than they should have. The Council has agreed to our recommendations.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about a news channel being shown in the waiting area of Council offices, and

Summary: We upheld Mr X’s complaint about delays and uncertainty caused in relation to Y’s Education, Health and Care Plan. The Council agreed to resolve the complaint early by paying Mr X a symbolic payment of £300 for the injustice caused.

Summary: We cannot investigate Miss X’s complaint about the Council’s actions and decisions in its child protection involvement with her family. The complaint lies outside our jurisdiction because it is about matters that have been considered and decided in court proceedings. The law says we cannot consider complaints about such matters.

Summary: We will not investigate Mr X’s complaint about bins and waste left out on his street. This is because the Council acted in line with its waste management policy and it is unlikely further investigation would achieve a different outcome.

Summary: The Council was not at fault for its handling of Miss X’s request that her son receive alternative educational provision. It followed the correct process in considering the request, so we cannot question its decision. However, the Council was at fault for a delay in deciding Miss X’s son’s special educational needs support, and then for a further delay in delivering that support. This likely caused him an injustice, and caused Miss X distress in her own right, which the Council will now take steps to address.

Summary: Mrs X complained the Council failed to inform her when she became responsible for paying for her care. We find the Council at fault for failing to transfer her to the appropriate team for a financial assessment and for poor record keeping. This has caused avoidable uncertainty. The Council agreed to apologise to Mrs X and pay her its proposed financial remedy.

Summary: We will not investigate this complaint about incorrect advice given to the complainant about whether works to her property required planning permission. There is insufficient evidence of fault, and an investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about access to a public park. Any injustice is not significant enough to justify our involvement.

Summary: Mrs Y complained that the Council failed to provide her child with a suitable education. We have not found fault with the Council.

Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.

Summary: We will not investigate this complaint about a safeguarding adults enquiry. We are satisfied with the actions the Council has taken, and it is unlikely we would achieve anything further. The Council has accepted delay, apologised for the impact, and acted to improve future service.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application for a blue badge for his daughter. This is because an investigation would be unlikely to add anything to the Council’s response or achieve a significantly different outcome.

Summary: We will not investigate this complaint that the Council has made unreasonable demands for evidence regarding the complainant’s daughter’s Elective Home Education and has failed to respond reasonably to his questions. This is because investigation would achieve nothing significant.

Summary: We will not investigate this complaint about an assessment written by a social worker about Mr X’s family. There is not enough evidence of fault by the Council to warrant our further involvement.

Summary: We cannot investigate this complaint about the support provided to Mrs X and her husband in caring for a grandchild. The final arrangements were or could have been decided in court and a legal bar prevents us investigating the matters complained of. The complaint is also late, and there would be no good reason to exercise discretion to consider it now even if there were no legal bar created by the court action.

Summary: We will not investigate this complaint about the way the Council approved an application for the change of use of the house next to the complainant’s home to a house in multiple occupation. There is not enough evidence of fault in the way the Council considered the application. And, as the Council has now responded to all concerns raised by the complainant, further investigation will not lead to a different outcome.

Summary: We will not investigate this complaint that the Council illegally clamped the complainant’s car. This is because there is insufficient evidence of fault causing injustice, and there are other organisations better placed to deal with parts of the complaint. In addition, the Council provided a fair remedy for an error that did occur.