LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint about Council’s handling of matters involving her grandchild and their half-sibling in 2018 and 2019. The complaint is late and there are other bodies better placed to consider the issues raised.

Summary: We will not investigate Mr X’s complaint about the Council preventing contact with his son. This is because there is not enough evidence of fault to justify an investigation.

Summary: Mr and Mrs X complained about the Council’s management of their direct payments, delays in completing care plans and a carer’s assessment and poor record keeping. We found fault by the Council in its management of Mr X and Mrs X’s direct payments and delays in completing care plans and a carers assessment. The Council agreed to our recommendations to remedy the injustice caused to Mr and Mrs X.

Summary: We will not investigate Miss X’s complaint about how the Council handled her personal data.

Summary: We will not investigate Miss X complaint about the Council using an Attachment of Earnings Order to collect Council Tax arrears. Miss X has known about this for more than 12 months and we should not disapply the 12 month rule.

Summary: We will not investigate Ms M’s complaint that her son, B, has not received the occupational therapy (OT) in his education, health and care (EHC) plan because he has now had the therapy and has been discharged by the OT service. There is no worthwhile outcome achievable.

Summary: We will not investigate Mrs X’s complaint that the Council failed to tell her and her husband that he would have to contribute towards the cost of his care. There is not enough evidence of fault or injustice to warrant an investigation.

Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the actions of a Care Provider the Council commissioned to care for Mrs X’s husband. The Council has already accepted the Care Provider was at fault and made suitable recommendations. We could not add to the Council’s investigation or achieve anything more meaningful.

Summary: Mrs X complained that the Council’s delay in referring her mother for Continuing Healthcare (CHC) funding cost her some months of care home charges as well as a private assessment fee. The evidence shows the Council was not responsible for the costs incurred by Mrs X.

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting the decision.

Summary: We will not investigate Ms X’s complaint about the actions of a social worker and the response of Children’s Social Care. This is because

Summary: We will not investigate Miss X’s complaint about the Council’s handling of matters involving her stepchild. We could not add to the complaint responses the Council has already provided. The Information Commissioner’s Office is better placed to consider Miss X’s complaints about how the Council has processed personal data.

Summary: We cannot investigate Mr X’s complaint about the Council’s actions concerning him and his family. The matters complained of are either complaints about what happened in family court proceedings, or could reasonably have been raised there. An absolute bar prevents us investigating these matters. Only a court could determine if the Council’s actions amounted to direct discrimination, so it would be reasonable for Mr X to go to court if he is seeking to pursue that matter.

Summary: We will not investigate this complaint about the Council’s delay in determining Mr X’s planning application. This is because the complaint falls outside our jurisdiction due to the availability of appeal rights to the Planning Inspectorate which we would reasonably have expected Mr X to have used.

Summary: We will not investigate this complaint about the Council’s involvement in relation to an allegation from a sub-contractor involving Mr X. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this late complaint about the Council’s children’s services. There is not a good reason for the delay and we could not come to sound conclusions about historical events.

Summary: We will not investigate Mr X’s complaint about the actions of a Council officer. The Council has apologised for any distress caused by their actions, which is an appropriate remedy. An investigation would not achieve anything more.

Summary: We will not investigate this complaint about the way the Council handled planning issues for similar works at neighbouring sites. There is not enough evidence of fault in the way the Council dealt with each site, and it would therefore be disproportionate to pursue the alleged complaint-handling errors in isolation.

Summary: We will not investigate this complaint that the Council has failed to properly investigate the circumstances of a referral to children’s services. This is because there is no evidence of fault on the Council’s part, and we cannot achieve the outcome the complainant wants.

Summary: We will not investigate this complaint that the Council was at fault in the course of child protection action and in its response to the complainant’s subsequent complaint. Investigation would not lead to a different outcome and is not therefore warranted.

Summary: We will not exercise discretion to investigate this complaint about the Council’s support of allegations about Mr X by its tenant in 2022. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate this complaint about assisted waste collection the Council missed. We are satisfied with the action the Council have taken to address Miss X’s concerns.

Summary: We will not investigate this complaint about Council tax as the matter has been remedied and part is out of time and there was a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s decision that the complainant no longer qualifies for council tax support. This is because the problem has been resolved.