LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint about information the Council presented to a court. The law prevents us from investigating what happens during court proceedings.

Summary: We will not investigate this complaint about an application for a House in Multiple Occupation property licence. This is because there is not enough evidence of fault to warrant investigation. And any injustice is not significant enough to justify our involvement.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to end its homelessness duty. This is because it is reasonable for him to use his right of appeal to the County Court.

Summary: We will not investigate this complaint about the enforcement charges added to Mr X’s council tax bill. This is because investigation is not warranted by the alleged fault.

Summary: We will not investigate this complaint about council tax. This is because there is not enough evidence of fault by the Council. The injustice is not significant enough to warrant investigation and we cannot achieve the outcome Mr X wants.

Summary: We will not investigate this complaint about council tax. This is because the main complaint is late and there are no good reasons for this. We will not investigate more recent matters because there is insufficient evidence of fault to warrant investigation.

Summary: We will not investigate this complaint about an assessment by the Council’s adult social care department for adaptations to a property. This is because there is not enough evidence of fault by the Council in the way it made its decision. So, we cannot challenge the decision even though the complainant disagrees with it.

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and the discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to consider matters the complainant was aware of more than 12 months before we received the complaint.

Summary: We will not exercise discretion to investigate this complaint about the Council’s approval of a planning application in 2022 and its decision to close an enforcement case in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate Mr X’s late complaint that the Council mishandled his challenge against a Penalty Charge Notice (PCN) and related enforcement action. It is reasonable to expect Mr X to appeal to the Traffic Enforcement Centre and the London Tribunals.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to hand his property back. This is because Mr X’s property is leased by managing agents to the Council under a contract. We cannot achieve the outcome requested.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding the conduct of enforcement wardens he witnessed. This is because an investigation would not lead to a different outcome for Mr X.

Summary: We will not investigate this complaint about the Council decision that Ms X was intentionally homeless. Ms X appealed to the court against this decision so we do not have the power to investigate it. We will not investigate Ms X’s complaint about the Council failing to protect her belongings. It is reasonable to expect Ms X to go to court about the damage and loss of her belongings.

Summary: We will not investigate this complaint about a council tax summons and recovery action. This is because there is not enough evidence of fault by the Council to warrant investigation. We cannot investigate the issue of the summons.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of noise nuisance. This is because the Council responded to these reports in line with its policy and it is unlikely we would find fault in its response.

Summary: We will not investigate Ms X’s complaint about the Council’s support of her housing matters. The Council accepted some fault, for which it has apologised, and further investigation is not likely to lead to a different outcome. In respect to two outstanding issues, there is insufficient injustice to justify our involvement.

Summary: We will not investigate Ms M’s complaint about the 2024 review of her son’s education, health and care (EHC) plan because we could not achieve the outcome Ms M wants.

Summary: Miss D complains the Council delayed accepting her onto the housing register. I have found the Council at fault because there were significant delays and poor handling of the case. The Council has agreed to pay Miss D redress.

Summary: We will not investigate this complaint about unsuitable temporary accommodation. This is because there is no worthwhile outcome achievable by our investigation, and Miss X is using her right of review.

Summary: We will not investigate this complaint about a fixed penalty notice the Council issued to Miss X for riding a cycle on a pavement as Miss X could have presented her case in court.

Summary: We have upheld Miss X’s complaint because the Council did not review Miss X’s ban from the Town Hall after six months. The Council has agreed to apologise to Miss X and make service improvements.

Summary: We will not investigate this complaint about the Council’s decision to close Miss X’s homelessness application or to place her and her sibling in accommodation she found unaffordable. This is because an aspect of the complaint is late. In addition, an investigation would not lead to a worthwhile outcome.

Miss X complained the Council wrongly discharged her family into an unsuitable accommodation and caused delays to put in place its proposed solution. We found the Council at fault for not acting appropriately to ensure Miss X and her family were suitably housed. The faults identified caused Miss X and Y, distress and uncertainty. The Council agreed to apologise and make a symbolic payment to remedy the injustice.

Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation and the Council’s decision regarding her priority level on its housing register. This is because the first part of her complaint is late, and there is not enough evidence of fault to warrant investigating the second part of her complaint.