LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s decision to refuse to replace the complainants walk in shower with a standard bath. The Council remedied the injustice when it investigated the complaint. We cannot add to the previous investigation by the Council.

Summary: We found fault with the Council taking 18 months too long to complete the works for Ms X’s Disability Facilities Grant application. The Council agreed to apologise to Ms X and pay her £3,750 for the avoidable distress, difficulty and uncertainty it caused.

Summary: Ms D complains the Council delayed considering her homelessness application and left her in unsuitable interim accommodation. I have found extensive fault by the Council meaning Ms D was left in unsuitable accommodation. I have asked the Council to pay redress to Ms D.

Summary: We will not investigate Dr C’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Dr C to put in formal representations, and if needed, appeal to London Tribunals.

Summary: Mr X complained the Council delayed completing a social care needs assessment and that it has denied him getting medical treatment by making false statements. While there was a delay in completing the care needs assessment, this did not affect the outcome as Mr X continues to refuse to accept the care offered to meet his assessed needs.

Summary: We will not investigate this complaint about the temporary accommodation the Council placed Miss X in. It is reasonable to expect Miss X to request the Council carry out a suitability review of the accommodation.

Summary: We will not investigate this complaint about a refused dropped kerb application. This is because we are unlikely to find fault with the Council’s decision.

Summary: We will not investigate this complaint about the Council’s decision to place Miss X’s child on a child in need plan. This is because an investigation would be unlikely to provide Miss X with a different outcome.

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to grant permission for a vehicle crossover. There is insufficient evidence of fault to warrant an investigation.

Summary: There was no fault by the Council in placing the late Mr X in a care home and charging him for it. He had mental capacity to decide on his care and living arrangements. He was not deprived of his liberty and the Council offered assistance with a funding application for a grant for repairs to the home. There was a failure to give Mr X information about the charging framework for social care and support, this was fault, but it did not cause significant injustice because a family member was told basic information about financial assessments.

Summary: We will not investigate Mrs X’s complaint about the Council failing to investigate a safeguarding allegation made against her family in relation to her late grandmother, Mrs Y and the Council’s decision to move Mrs Y into a care home. This is because the complaint is late and there are no good reasons why Mrs X did not complain sooner.

Summary: We will not investigate this complaint that the Council has refused to remove an electrical cabinet from outside the complainant’s business. This is because it is unlikely we will find fault by the Council.

Summary: We cannot investigate Miss Y’s complaint about the Council’s refusal to change her rent due date and it sending her rent arrears letters. We cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate this complaint about a council tax summons. This is because there is insufficient evidence of fault by the Council to warrant an investigation, and further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about a housing benefit overpayment and the Council’s advice regarding claiming council tax support. This is because there is insufficient injustice regarding the overpayment. The council tax support complaint is late and there are no good reasons for this.

Summary: The Council failed to provide the occupational therapy and speech and language therapy set out in Y’s Education, Health and Care Plan for eight months. This caused Ms X and Y distress and uncertainty and meant Y did not have the required support for two terms. The Council has agreed to apologise, make a payment to Ms X and create an action plan to ensure it can secure speech and language therapy and occupational therapy provision for future Education, Health and Care Plans and address the shortage of therapists.

Summary: We will not investigate this complaint about the Council’s failure to process a homelessness application in 2024. There is insufficient evidence of fault on the Council’s part which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault by the Council.

Summary: We will not investigate Ms Z’s complaint about how the Council has handled her noise complaints since 2023. Part of the complaint is late. There is not enough evidence of fault and an investigation would be unlikely to lead to a different outcome.

Summary: Mrs X complained the Council delayed reviewing her child, Z’s, Education, Health and Care (EHC) Plan and failed to ensure Z received the therapies in the EHC Plan. She also complained about the Council’s complaint handling. We will not investigate this complaint. We are unlikely to find fault in the Council’s refusal to provide the therapies in Z’s EHC Plan. We are unlikely to add to the Council’s own investigation in relation to the delayed review and complaint handling.

Summary: Miss X complained her current accommodation is unsuitable, due to her medical needs and following an assault outside the property. She said the Council failed to properly consider this when assessing her housing and homelessness applications. We found the Council was at fault for failing to investigate Miss X’s alleged assault at the appropriate time. However, we did not find fault in the Council’s decision making on Miss X’s housing and homelessness applications. The Council agreed to provide a symbolic payment for the avoidable distress Miss X suffered.

Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about an unsuccessful dropped kerb application. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about Miss X not being able to contact the library directly rather having to go through a call centre. This is because there is insufficient evidence of significant injustice. Additionally, we cannot achieve the outcome she is looking for.

Summary: We will not investigate this complaint about the Council’s failure to rehouse Miss X in an area closer to her family. This is because the complaint relates to events that took place more than 12 months ago. There is no reason to exercise discretion to investigate these matters.