LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 7 results matching "Sedgemoor District Council"

Sedgemoor District Council (22-011-553)
Planning Other
Decision date: 13 Dec 2022 · Sedgemoor District Council
Subject: Building Control
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a building control matter. This is because the Council’s actions have not caused Ms X significant injustice.
Sedgemoor District Council (22-009-220)
Housing Other
Decision date: 25 Oct 2022 · Sedgemoor District Council
Subject: Other
Summary: We cannot not investigate this complaint about the Council’s decision on the level of fire detection system Mr X is required to install in his HMO (House in Multiple Occupation) property. This is because Mr X used appeal rights to the Tribunal which places the complaint outside our jurisdiction.
Sedgemoor District Council (21-015-858)
Planning Not Upheld
Decision date: 20 Sep 2022 · Sedgemoor District Council
Subject: Planning Applications
Summary: Mrs F complains the Council failed to take planning enforcement action after she reported breaches of planning conditions on a development site next to her home. We have found no fault in the way the Council decided not to take enforcement action.
Sedgemoor District Council (22-001-724)
Planning Other
Decision date: 17 May 2022 · Sedgemoor District Council
Subject: Enforcement
about the Council’s decision not to remove a planning Enforcement Notice (EN) from his land, its refusal of his Certificate of Lawful Development (CLEUD) application, and its pre-application planning advice. There is not enough evidence of fault in the Council’s retention of the EN, or of significant injustice to Mr X caused by the decision, to warrant investigation. Mr X has the right of appeal against the CLEUD refusal, which it is reasonable for him to use. There is not enough evidence of Council fault in its pre-application planning advice process, or of injustice caused to Mr X by the adv
Sedgemoor District Council (21-018-621)
Planning Other
Decision date: 7 Apr 2022 · Sedgemoor District Council
Subject: Planning Applications
Summary: We will not investigate this complaint about the grant of outline planning permission for a development near the complainant’s home. This is because the decision was made by a body out of jurisdiction.
Sedgemoor District Council (21-012-076)
Planning Other
Decision date: 15 Feb 2022 · Sedgemoor District Council
Subject: Planning Applications
Summary: Mr X complains about the Council’s failings in its handling of a neighbour’s planning application. We will not investigate the complaint because it is unlikely we will add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
Sedgemoor District Council (21-009-822)
Planning Other
Decision date: 11 Feb 2022 · Sedgemoor District Council
Subject: Planning Applications
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her neighbour’s planning application. This is because there is no evidence to show it is to blame for the delay in Mrs X receiving her consultation letter and it properly considered the impact of the proposed development in any case.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%