LGO Individual Decisions

Summary: We will not investigate this complaint about a lack of information from the Council about car park closing times. This is because it is unlikely we could achieve any worthwhile outcome for Mrs X.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability billing fault. This is because the Council has already provided a satisfactory remedy and there are no wider public interest issues that justify investigating.

Summary: Mrs B complained about the standard of care her mother, Mrs X, received when the Council organised a placement at Lakeside View Care Home. We uphold the complaint, having identified several areas of fault with the care provided to Mrs X, and inaccurate care records. There was also fault with the Council’s response to Mrs B’s complaint because it failed to acknowledge the distress caused by the Care Home’s actions. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.

Summary: There was fault by the Council. It delayed carrying out an annual review of Y’s Education, Health and Care Plan and, in submitting the case to the funding panel. It also failed to carry our regular reviews of Y’s Child in Need Plan. There was poor communication and delay in complaint handling. The Council has apologised and offered a suitable payment to reflect Ms X’s avoidable distress, time and trouble and delay in appeal rights.

Summary: We will not investigate this complaint about council tax

Summary: We will not investigate Mr X’s complaint about his children being placed with other relatives. This is because it concerns matters decided in court and we have no power to intervene.

Summary: We will not investigate Mrs X’s complaint about how the Council handled her concerns about living conditions in her home. This is because there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate Mrs X’s complaint about a comment a Council employee made. There is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mrs X by investigating it further.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate most of Mr X and Ms Y’s complaint about how the Council responded to a safeguarding referral because there is insufficient evidence of fault. We cannot investigate how Ms Y’s educational establishment made the referral because the Council is not responsible for the matters complained about.

Summary: Miss B complained the Council failed to provide the special educational provision detailed in her daughter, Y’s, Education, Health and Care Plan. We find the Council at fault for the way it handled Miss B’s complaints. The faults caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise for the injustice caused by the delays in complaint handling.

Summary: We will not investigate this complaint about the Council’s decision to supply a resident with wheeled bins without them having room to store them within their property. Access issues to a private road are civil matters between Mr X and his neighbour. The Council has apologised for failing to follow its complaint procedure which we consider is a satisfactory remedy to this part of the complaint. Further investigation of Mr X’s concerns will not lead to a different outcome.

Summary: Mrs M complained the Council took too long to arrange alternative education for her daughter. There is not enough injustice to justify an investigation.

Summary: X complained that planning decisions made by the Council more than three decades ago are evidence that shows bias in favour of their neighbour.

Summary: X complained about the way the Council investigated their complaint about their neighbour’s alleged anti-social behaviour in 2022. We will not investigate this complaint further, because the matters complained about occurred long before our 12-month time limit on investigations. There is no evidence that persuades us to use our discretion to go back beyond this limit.

Summary: We will not investigate this complaint about the way the Council managed the complainant’s council tax. This is because there is insufficient evidence of fault by the Council causing injustice.

Summary: We will not investigate this late complaint about the Council’s investigation into child protection concerns. There is not a good reason for the delay in Miss X bringing the matter to the Ombudsman. We could not achieve a meaningful outcome in any event.

Summary: Mr X complained the Council has not investigated his reports of Anti-Social Behaviour. He said this has impacted his mental health. The Council was not at fault.

Summary: We will not investigate this complaint about the Council failing to complete repairs to a rented business premises. Further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about private hire vehicle licensing because further investigation would not lead to a different outcome.

Summary: Miss A complained about the care her grandmother, Mrs B, received while at Hesketh Park Lodge (the Care Home), owned and run by Athena Healthcare Group. Sefton Metropolitan Borough Council (the Council) part funded the placement and Mrs B also received NHS Continuing Healthcare funding. The family also paid extra to have 1:1 care when the Council reduced the funded hours. Since making her complaint, the Care Home has different management and a fully staffed care team. It has changed its processes and uses different systems to help care for its residents. I discontinue the investigatio

Summary: Miss A complained about the care her grandmother, Mrs B, received while at Hesketh Park Lodge (the Care Home), owned and run by Athena Healthcare Group. Sefton Metropolitan Borough Council (the Council) part funded the placement and Mrs B also received NHS Continuing Healthcare funding. The family also paid extra to have 1:1 care when the Council reduced the funded hours. Since making her complaint, the Care Home has different management and a fully staffed care team. It has changed its processes and uses different systems to help care for its residents. I discontinue the investigatio

Summary: Miss A complained about the care her grandmother, Mrs B, received while at Hesketh Park Lodge (the Care Home), owned and run by Athena Healthcare Group. Sefton Metropolitan Borough Council (the Council) part funded the placement and Mrs B also received NHS Continuing Healthcare funding. The family also paid extra to have 1:1 care when the Council reduced the funded hours. Since making her complaint, the Care Home has different management and a fully staffed care team. It has changed its processes and uses different systems to help care for its residents. I discontinue the investigatio