LGO Individual Decisions

Summary: We will not investigate Mr and Mrs X’s complaints about the Council’s 2019 planning process and decision, its responses to their concerns about the property as built, or officers’ communications. The complaints about the 2019 process and decision are late and there is no good reason to investigate them now. Any changes to the property as built, not in line with the plans, do not cause Mr and Mrs X a significant personal injustice warranting investigation. We do not investigate complaints about Council correspondence where we are not investigating the core matters giving rise to the co

Summary: We will not investigate Mr X’s complaint about the Council’s 2015 decision to grant a change of use permission for a property across the road from his house. The complaint is late and there is no good reason to investigate it now. We also cannot achieve the outcomes Mr X seeks from his complaint.

Summary: We will not investigate this complaint about the Council’s actions regarding Mr X’s late father’s Council home. The law prevents us considering the Council’s management of social housing, so we cannot consider the

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning matter. This is because the injustice Mr X claims is not significant enough to warrant an investigation and the actions he complains about do not raise points of significant public interest.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We will not investigate this complaint about the actions of the Council connected to the issuing of a premises licence. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant had a right of appeal to the Magistrate’s Court.

Summary: We will not investigate this complaint about the way the Council dealt with her planning application. The complainant had a right of appeal to a Planning Inspector.

Summary: Miss X complains the Council’s policy for determining how much council tax reduction someone should receive is unfair and does not accurately reflect her universal credit payments. She says this means she receives less of a reduction in her council tax and the matter has had a negative effect on her mental health. We do not find fault in the Council’s actions. It is entitled to design its own policy to administer its council tax reduction scheme.