LGO Individual Decisions

Summary: We will not investigate this complaint about action taken by the Council relating to high hedges affecting a highway near Ms X’s home. There is no worthwhile outcome achievable by our involvement.

Summary: We will not investigate this complaint about the Council refusing to backdate Mr X’s housing application. This is because there is not enough evidence of fault by the Council to warrant our involvement.

Summary: We cannot investigate this complaint about the Council’s failure to maintain a hedge.

Summary: I find fault in the care provided by a care provider acting on behalf of the Council. The Council has agreed to provide a remedy.

Summary: Mr X complained the Council failed to properly investigate or take appropriate enforcement action in relation to breaches of planning permission at a neighbouring property. Mr X also complains the Council has wrongly approved a retrospective planning application and included a planning condition that does not secure its objective. We found the errors and delays in considering and responding to Mr X’s concerns about breaches of planning control are fault. As is the failure to specify the level of obscurity to be retained in the planning condition. These faults have caused Mr X distress

Summary: Miss X complains the Council delayed acting on and failed to properly consider her mother’s application for housing in Sheffield. She also complained the Council did not explain its decision properly. We found no fault in the way the Council processed or reached its decisions on her mother’s application. However, there was some fault in its explanation of the housing policy, for which we recommended an apology.

Summary: We will not investigate this complaint about the Council’s approval of a planning application or its actions following a report of a breach of planning conditions. This is because further investigation is unlikely to find evidence of fault and we could not achieve the outcomes Mr Y and Mrs X seek.

Summary: We will not investigate Miss X’s complaint about how the Council processed her right to buy application. It is reasonable to expect Miss X to challenge the matter in court.

Summary: There was significant fault on the part of the Council’s commissioned care provider which caused considerable injustice to the late Mr X. The Council has acknowledged the failings by the care provider and overseen service improvements and will now make a payment to acknowledge the distress and anxiety caused to Mr X’s sister Mrs Y.

Summary: Ms X complains about the way the Council dealt with the care of her children. The Council was at fault for the Investigating Officer failing to consider information when they said they would, failing to clarify at stage three of the complaint procedure its view on whether it could investigate human rights matters, delaying in completing the complaint procedure and delaying in completing some of the agreed remedies. This caused Ms X and her children distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and the children, and send us an action

Summary: We will not investigate this complaint about the Council’s maintenance of a grass verge.

Summary: We cannot investigate Mr X’s complaint about information the Council shared with the Court. That is because the law says we cannot investigate matters that have formed court proceedings. We will also not investigate his complaint about a social worker. Further investigation would not lead to a different outcome.

Summary: We cannot investigate Mr X’s complaint about children services’ actions as there are ongoing Court proceedings.

Summary: Ms X complains about the way the Council dealt with a staying put arrangement. The Council was at fault for failing to explain the financial aspect of the staying put arrangement, poor communication and delaying in making payments. This caused Ms X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and make service improvements.

Summary: We will not investigate Ms X’s complaint about the Council’s actions in relation to ongoing family court proceedings which have led to her children being removed from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint until the court proceedings have concluded.

Summary: We will not investigate Mr S’s complaint about the Council’s management of Ms X’s direct payments account. This is because an investigation would be unlikely to result in a different result.

Summary: We will not investigate Mr X’s complaint about the Council’s response to his report of a sink hole. This is because the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Summary: The Council was at fault for failing to respond appropriately to Mr X’s complaint about its care of him when he was a child. To remedy Mr X’s injustice, the Council will apologise, make a symbolic payment and obtain an assessment of Mr X’s needs.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a breach of planning control. This is because the complainant has appealed to the Planning Inspector.

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to install a downstairs wet room. There is insufficient evidence of fault in the way the Council assessed what adaptations were needed to meet the disability needs of Ms X and her son, Y, to justify our involvement.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Ms X’s complaint about the Council’s fairly to properly investigate and support her when her child was coming out of school with bump notes. There is insufficient evidence of fault in the statutory children’s complaints process to justify us re-investigating and it is unlikely that further investigation would lead to a different outcome.

Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange suitable education for her son. This is because part of the complaint is late and the remaining issues are too closely linked to the content of the EHC plan, which Mrs X has used her right of appeal to challenge at the Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his noise complaint. This is because there is no worthwhile outcome achievable by our investigation.

Summary: We will not investigate this complaint about Council tax arrears.