LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint that the Council failed to maintain the road level and drainage, leading to damage to his property. This is because it is reasonable for Mr X to pursue any claim for repair costs through the court.

Summary: We will not investigate this complaint about Council tax advice because there is the Council has remedied the matter and there is insufficient evidence of injustice by the Council to warrant investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of trees it owns next to his property and it deciding it will not allow him to pollard them.

Summary: We will not investigate this complaint about a change to Miss X’s bin collection point at her property. There is not enough evidence of fault to warrant our involvement and there is no worthwhile outcome of us investigating.

Summary: We will not investigate Mrs X’s complaint about the conduct of a social worker. This is because another body is better placed to consider the matter and because we cannot achieve the outcome she seeks.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s failure to make changes to a residents parking scheme which Mr X says is incompatible with other traffic orders, limiting Police enforcement powers. There is insufficient evidence of fault which would warrant an investigation.

Summary: Ms C complains about the care provided to her son, Mr D, by Yani Care Solutions Ltd, which was commissioned by the Council. I have ended my investigation of Ms C’s complaint. I cannot say whether Ms C, or Mr B acting on behalf of Ms C, are suitable representatives to bring the complaint to us. It would not be appropriate to make a finding on Ms C’s complaint about Mr D’s care without confirmation of this information.

Summary: We will not investigate this complaint about the Council’s failure to clear obstructions along a public footpath. This is because it is reasonable for Mr X to pursue this matter at court and we could not achieve the outcome Mr X wants.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about invoices the Council sent for residential care fees after Mr B’s mother died in December 2021. The complaint is late and there are no good reasons to investigate now.

Summary: We will not investigate Miss X’s complaint that the Council requested she pay back an historic debt for care she says she either did not receive or which she considered sub-standard. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate Ms X’s complaint about the Council damaging her garden waste bin and refusing to replace it free of charge. This is because there is not enough evidence of fault by the Council and any injustice is not significant enough to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s delay in completing its financial care assessment for Mrs X and its decision to charge for care services from the date they started. This is because there is not enough evidence of fault on the central point and any injustice is not significant enough to justify our involvement.

Summary: We will not investigate this complaint about the actions of a social worker and their alleged threat to reduce X’s care package. We could not achieve a meaningful outcome for X by investigating.

Summary: We will not investigate this complaint from Mr X about a lack of call recordings held by social services. This issue could have been reasonably raised in court.

Summary: We will not investigate this complaint about adult social care. We are satisfied with the actions the Council has taken in response to the complaint, including apologising to the complainant for distress caused by failing to accept her power of attorney. An Ombudsman investigation is unlikely to add anything further. There are other bodies better placed to consider the concerns about the actions of attorneys and what care is in a persons best interests.

Summary: We will not investigate this complaint about the Council’s handling of a listed building consent application. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice, and it is reasonable to expect her to pursue any data protection concerns with the Information Commissioner.

Summary: We will not investigate Mr X’s complaint the Council pursued him for overdue council tax and not another person who is jointly liable. This is because Mr X has the right of appeal to the Valuations Tribunal and because there is insufficient evidence of fault.

Summary: We will not investigate Mrs X’s complaint about the Council’s Education, Health and Care assessment of her child, Y, in 2022 because it is late. We cannot investigate some of Mrs X’s complaints about support provided to Y in school because the law says we cannot. We will not investigate Mrs X’s complaints about the most recent Education, Health and Care process in 2024 because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about drainage because we could not add to any previous investigation by the organisation and further investigation would not lead to a different outcome.

Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.

Summary: Mr X complained the Council is chasing him for a balance owed for his late father’s care home fees. Mr X says his late father’s care home owes him a balance of a similar amount because of duplicated fees. The Council failed to ensure suitable correspondence was sent to Mr X about who to pay care home fees to following it taking over funding for his father’s care. The Council agreed to reclaim any balance owed from the care home as the credit owed to Mr X’s father’s estate by the care home exceeds the balance owed by Mr X’s father to the Council. The Council also agreed to refund any p

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about faults with a lift installed in his home because there is insufficient evidence of fault by the Council, or its contractor, to justify our involvement.