LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council’s response to his complaint and its handling of his homelessness application. This is because there is not enough evidence of fault to warrant investigating the Council’s complaint response. The Council has also said it will write to Mr X in respect of his homelessness application review request.

Summary: We will not investigate Mrs X’s complaint about how the Council handled her behaviour and her complaints about her neighbours’ anti-social behaviour. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen sufficient evidence of fault in the Council’s actions. Also, we cannot achieve the outcome the complainant is seeking.

We have seen no reason to investigate matters we have previously considered.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s investigation of a member conduct complaint as there is insufficient evidence of fault or fault causing a significant injustice to Mrs X.

Summary: We will not investigate this complaint about the Council’s decision not to issue a refund after the complainant paid to use its commercial waste collection service. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his report of dangerous driving by a licensed taxi driver. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. It is also unlikely investigation would achieve any worthwhile outcome for Mr X.

Summary: We will not investigate this complaint about how the Council dealt with complaints about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: On behalf of Mr X, Mr B complained the Council approved planning permission which meant Mr X is no longer able to access his field with the necessary agricultural machinery. We find the Council at fault for delays in the complaint handling process. The Council has agreed to pay Mr X £250 to remedy the injustice caused.

Summary: We will not investigate this complaint about the Council pursuing council tax liability for a holiday let property. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council authorising a Temporary Traffic Regulation Order. There is not enough evidence of fault.

Summary: We will not investigate this complaint about the Council’s handling of two planning applications determined over ten years ago with which Mr X is concerned. This is because the complaint is a late complaint and so falls outside our jurisdiction.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: Mrs X complained the Council failed to properly consider the impact of a development on her property and the conservation area. We found the case officer’s report for the application was insufficiently detailed, which was fault by the Council, but it is unlikely this led to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s waste collection service and how it handled his complaint. Investigation of the incidents between January and October 2022 would not achieve a different outcome. There is not enough personal injustice caused to him by the bin services to justify us investigating. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a code of conduct complaint. This is because it is unlikely we would find fault and the complainant has not suffered any significant injustice.

Summary: We will not investigate this complaint about the Council’s decision not to provide Mr B with a weekly waste collection service, because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of several related planning issues. Part of the complaint is late and we cannot achieve any worthwhile outcome by investigating it further. The Planning Inspectorate, Equality & Human Rights Commission and the courts are or were better placed to consider the remaining issues.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a local councillor. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because this matter is best dealt with by the Information Commissioner’s Office. We will not investigate the complainant’s concerns about complaint handling as a standalone issue.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has the right to appeal to the Planning Inspector.

Summary: Mr X complains that the Council failed to collect his waste on over 20 occasions between October 2020 and October 2021. We have discontinued our investigation into Mr X’s complaint as it raises the same issues as a previous test complaint and the focus should be on the Council addressing the issues with the waste collection service to improve its service for all residents.

Summary: We will not investigate this complaint about a conflict of interest in the Council’s consideration of the complainant’s planning application and their reports of breaches of planning control. There is not enough evidence of fault to justify an investigation.