LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We will not investigate this complaint about a council tax second home premium. This is because there is not enough evidence of fault by the Council to justify an investigation.

Summary: We will not investigate this complaint about the Council's handling of a business rates account as it is unlikely we will find fault, or fault causing a significant injustice, by the Council.

Summary: We will not investigate this complaint about a property extension being built over drainage because it is late without good reason to exercise discretion to investigate it now.

Summary: Mr X complained about how the Council considered his request to place him in a higher priority band on its housing register. Mr X also complained the Council did not properly consider his homelessness approaches to it. He says the Council’s actions have negatively impacted his mental and physical health. We found some fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mr X and make some service improvements.

Summary: We will not investigate this complaint about the planning advice the Council gave the complainant. This is because we are unlikely to find fault.

Summary: Ms X complained the Council repeatedly provided incorrect advice in respect of her housing situation and rent payments. The Council were at fault in the incorrect advice it gave to Ms X about having to clear her arrears before she could join the housing register and failing to keep adequate records. This caused Ms X stress and impacted on her mental health. A suitable remedy for the injustice cause has been agreed.

Summary: We will not investigate Mr X’s complaint the Council made mistakes dealing with his applications for council tax reduction and the Government’s council tax energy rebate. Investigation will not add to what the Council has said in its complaint replies or lead to a different outcome. There is insufficient injustice to investigate the communications.

Summary: We will not investigate this complaint about failure to take enforcement action which the complainants say caused flooding at their property. We cannot decide liability or award compensation for damages. It is reasonable to expect the complainant to claim compensation in court.

Summary: There was fault by the Council. The Council wrongly told Mrs X that she was not able to join the housing register. The Council has remedied its error by backdating her housing application and making a payment to her towards her time and trouble.

Summary: Mr X complained about the way the Council dealt with a planning matter and how it considered noise and other anti-social behaviour issues. We found the Council was not at fault.

Summary: We will not investigate this complaint that the Council are responsible for delays in completing the sale of a house under the Right to Buy scheme. This is because it would be reasonable to expect the complainant to use the legal remedy available to her under the Right to Buy procedure.

Summary: We will not investigate this complaint about a report of a dog being walked alongside a highway without being on a lead. There is insufficient evidence of fault by the Council or personal injustice to Mr X which would warrant an investigation.

Summary: We will not investigate this complaint about the system used by the Council to determine planning applications. This is because we are unlikely to find evidence of fault by the Council.