LGO Individual Decisions

Summary: We will not investigate this complaint about a penalty charge notice. This is because Mr X has the right to appeal to a tribunal, and it is reasonable to expect him to have used this.

Summary: We will not investigate Mr X’s complaint about the Council not ordering a neighbour to remove waste from their property, and about complaint-handling delay. There is not enough evidence of Council fault to warrant us investigating. There is insufficient significant personal injustice caused to Mr X by the Council to justify an investigation. We also cannot achieve the outcome he seeks. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint.

Summary: We will not investigate this complaint about how the Council used its on-street video cameras. The complainant

Summary: We will not investigate this complaint about the Council not providing information requested under a subject access request. This is because it is more appropriate for Information Commissioner’s Office to investigate.

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about the Council not clearing asbestos from his land. This is because it is unlikely we could achieve a worthwhile outcome if we were to investigate.

Mr X complained about the lack of support and accommodation the Council provided after he became homeless in 2024. He says this caused him significant stress while he was street homeless and made his health conditions worse.

Summary: We will not investigate this complaint about a council tax error in 2023. The complaint is late and there is no good reason to investigate now.

Summary: We will not investigate this complaint about the way the Council’s Planning Committee considered a planning application. We have not seen enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate this complaint about the way the council processed an application to cut down protected trees. The complainant has appealed to the Planning Inspectorate; therefore the complaint is outside our jurisdiction. Also, I consider it is not a good use of our resources to consider a complaint about the Council’s communications when we are not investigating the substantive issue.

Summary: We will not investigate this complaint about compensation for unlawfully processed data as this is a matter for the courts.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council and part of the complaint is out of time.

Summary: We will not investigate this complaint about Council Tax support. This is because it is reasonable to expect Mr B to use his right to appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about the Council granting planning permission for a development which the complainant can see from his home. There is not enough evidence that fault by the Council has caused the complainant a significant personal injustice, and we cannot achieve some of the outcomes he is seeking.

Summary: We will not investigate this complaint about planning permission because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about a right of way as the courts are better placed to consider the issues complained about.

Summary: We will not investigate this complaint about anti- social behaviour. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is an ongoing case being investigated by the Council so there is no worthwhile outcome to be achieved.

Summary: We will not investigate this complaint about the Council’s decision to apply a council tax premium to second property owned by the complainant. This is because the Council’s decision is on account of it regarding the second property as unoccupied which carries a right of appeal to a statutory tribunal. We also cannot investigate the Council billing the complainant for unpaid council tax and taking further action as the matter is subject to liability proceedings in court.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against some of his neighbours for leaving their wheeled bins on the pavement, and delay in its complaint responses. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. We do not investigate councils’ complaint‑handling where we are not investigating the core issue giving rise to the complaint.

Summary: We will not investigate this complaint that the Council incorrectly signed off building work that did not comply with building regulations. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We cannot investigate this complaint about the Council’s failure to properly consider the comments of a parish council in relation to a planning application. We cannot investigate complaints by parish councils which are authorities constituted for the purposes of public service and not individual complainants.

Summary: We will not investigate Mr X’s complaint about damage caused to his car because it lies outside our jurisdiction. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Summary: We will not investigate this complaint about the Council’s handling of a subject access request. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has already complained to the Information Commissioner who was better placed to investigate.