LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint the Council assured him he would not be transferred from the Business Rates List to the Council Tax List, if he suspended his business for one year. This is because Mr X no longer wishes to proceed with his complaint.

Summary: We will not investigate this complaint about the Council’s pre-application planning advice. This is because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything more for the complainant.

Summary: We will not investigate Mrs X and Mrs Y’s complaint about the Council’s decision to grant planning permission for a development near their homes. The complaint is late and there are no good reasons why the complainants could not have brought their concerns to us sooner.

Summary: We will not investigate this complaint about planning enforcement because there is insufficient evidence of fault by the Council and part of the complaint is out of time.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.

Summary: X complained about the Council’s decision on whether development near their home required planning permission. We decided to not investigate this complaint further, because we are unlikely to recommend a remedy for X or find evidence of fault in the decision-making process.

Summary: We will not investigate this complaint about events occurring more than ten years ago. The matters complained about are historic and we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate Mr C’s complaint about the Council’s decision to revoke his taxi licence. This is because it was reasonable for Mr C to put in an appeal to the magistrates court.

Summary: We will not investigate this complaint about the Council’s handling of planning matters relating to a development in Ms X’s area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision to use a property next door to Mr X as accommodation for homeless people. There is not enough evidence of fault.

Summary: We will not investigate this complaint about council tax liability as Mrs X can appeal to the Valuation Tribunal about it.

this complaint about the Council’s introduction of a town centre traffic scheme. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mr and Mrs Y complain about how the Council dealt with their application to its housing register. Their main concern is that the Council went against medical professionals’ opinion that they need a second bedroom. The Ombudsman’s view is the Council sought clarification about the medical need for the extra bedroom before reaching its decision. So we cannot question the merits of the decision. But we have found fault that the Council did not adequately explain the reasons for the decision.

Summary: Ms Y complained about the way the Council considered her request for increased priority banding on its housing register. We have not found fault by the Council in the way it made its decision about Ms Y’s priority banding.

Summary: We will not investigate this complaint about a Disabled Facilities Grant application. This is because there is not enough evidence of fault to justify our investigation.

Summary: We will not investigate Ms X’s complaint that the Council wrongly advised her to submit a planning application. This is because the injustice she claims is not significant and there is no evidence of fault in the Council’s advice.

Summary: Mrs X complained about the way the Council handled her disabled facilities grant application. There was no fault in the Council’s actions.

Summary: Mr and Mrs C complained about the Council’s decision to close its investigation into their reports of noise nuisance, anti-social behaviour and breaches of planning control from a nearby business. Mr and Mrs C say they suffer from unacceptable noise and anti-social behaviour and have spent unnecessary time and trouble in pursuing the matter. We have found no evidence of fault by the Council.