LGO Individual Decisions

Summary: We cannot investigate this complaint about how the Council awarded a grant from public funds as this impacts all or most of the people in the Council’s area and as such, is outside our remit.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has not suffered any significant injustice.

Summary: We will not investigate this complaint about trees the complainant alleges have damaged his property. This is because it is a matter that needs to be determined in court.

Summary: We will not investigate this complaint the Council did not do enough to relieve Mr X’s homelessness. There is not enough evidence of fault to justify our involvement.

Summary: There was fault by the Council. After an error, the Council did not contact the Council Tax payer to explain before sending a large invoice. Apologising, offering a payment plan and revising procedures remedies the injustice from receiving an unexpected, large Council Tax bill.

Summary: We will not investigate this complaint about the Council’s failure to pay a housing payment due to a tenant to Mrs X who is a landlord who was owed arrears. There is insufficient evidence of fault which would warrant an investigation. we cannot investigate matters which have been subject to court proceedings.

Summary: We will not investigate this complaint about how the Council has maintained a grass verge and a vine. This is because the Council is now maintaining the verge and therefore further investigation into this would not lead to a different outcome. The vine is not adjacent to the complainants property and therefore the matter does not cause him a significant enough injustice to warrant our involvement.

Summary: We will not investigate this complaint about the complainant remaining on hold for 40 minutes when he telephoned the Council. There is not enough injustice to justify an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a retrospective planning application. This is because we are unlikely to find fault.

failed to properly monitor the quality of building works carried out at his property. The Council was not at fault.