LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter involving Mr X’s neighbour.

Summary: We will not investigate this complaint about the Council’s refusal of his planning application because of racism. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has used his right of appeal to the Planning Inspectorate. This complainant is therefore outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to formally enforce against a nearby unauthorised garden fence. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the Council’s decision to grant planning permission for a nearby house development. There is not enough evidence of fault by the Council in its planning notification and decision-making processes to warrant investigation. We also cannot achieve the key outcome Miss X seeks from her complaint, and there would be no benefit or different outcome to the matter to be achieved by a site visit.

Summary: Mr and Mrs X complained about the Council’s decision to grant planning permission for a local cricket club to install a large, steel storage unit. The Ombudsman did not find fault in the Council’s decision-making.

Summary: Mr C complains the Council has repeatedly failed to collect his refuse, recycling and garden waste and he has spent unnecessary time, trouble and inconvenience. We have found fault by the Council but consider the agreed actions of an apology, payment and monitoring provide a suitable remedy.

Summary: We will not investigate this complaint about damage to the complainant’s property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has agreed to arrange a repair and so there is nothing more we could achieve.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: Mr X complains the Council has discriminated against him in its handling of matters relating to a building erected in a neighbour’s garden. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Summary: Mrs B complains about the Council’s decision to allow a planning application in her local area. She says the Council did not have due regard to established planning policy. Further, Mrs B says approval of the application is likely to increase the risk of flooding in her local area. We do not consider Mrs B has suffered serious loss, harm or distress by reason of any alleged fault. This is because the injustice to Mrs B is speculative. We are also unlikely to find fault with the Council’s actions. We have therefore discontinued our investigation into Mrs B’s complaint.

Summary: The complainant says the Council ignored her objections and failed to consider the impact of a planning application on her home. It also failed to ask the Ward Councillor if he wanted the application decided by the Planning Committee. I will not investigate this complaint because we could not add to any previous investigation by the organisation, nor would further investigation lead to a different outcome.