LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 14 results matching "South Staffordshire District Council"

South Staffordshire District Council (25-023-041)
Transport And Highways Other
Decision date: 13 Jan 2026
Subject: Other
Summary: We will not investigate Mr B’s complaint about the Council’s response to a safety risk at a Council car park which he has reported. This is because there is not enough evidence of fault to justify an investigation.
South Staffordshire District Council (25-010-563)
Environment And Regulation Other
Decision date: 16 Dec 2025
Subject: Other
Summary: We will not investigate this complaint about the Council’s decision not to issue an abatement notice about a light shining into Mr X’s house. This is because there is not enough evidence of fault to warrant an investigation.
South Staffordshire District Council (25-007-226)
Planning Other
Decision date: 22 Oct 2025
Subject: Planning Applications
Summary: We will not investigate this complaint about the Council approving a planning application for a residential development which is further away from a bus stop than is normally recommended. There is insufficient evidence of fault in the way the Council assessed the application, and the complainant has not been caused a significant injustice.
South Staffordshire District Council (25-002-215)
Environment And Regulation Other
Decision date: 28 Jul 2025
Subject: Trees
Summary: We will not investigate this complaint about a tree preservation order as the complaint is made late and there are not good reasons to investigate now. The complaint that the Council has not since considered whether the order should be varied has not yet been made to the Council and should be done so before we would assess it.
South Staffordshire District Council (25-005-806)
Benefits And Tax Other
Decision date: 22 Jul 2025
Subject: Council Tax
Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to Valuation Tribunal. Further, a dispute about data protection is a matter for the Information Commissioner.
South Staffordshire District Council (24-020-801)
Environment And Regulation Other
Decision date: 21 Apr 2025
Subject: Refuse And Recycling
Summary: We will not investigate this complaint about an alleged obstruction to the complainant’s property caused by the Council’s bin collection contractor, or its collection point. This is because any injustice is not significant enough to justify our involvement.
South Staffordshire District Council (24-022-745)
Planning Other
Decision date: 14 Apr 2025
Subject: Building Control
Summary: We will not investigate Miss B’s complaint about defective building work at her new build property. This is because there is not enough evidence of fault by the Council to justify an investigation.
South Staffordshire District Council (24-007-769)
Other Categories Other
Decision date: 9 Oct 2024
Subject: Land
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to close a bridge because there is insufficient evidence of fault to justify our involvement.
South Staffordshire District Council (23-011-401)
Planning Upheld
Decision date: 29 Aug 2024
Subject: Enforcement
Summary: X complained about the Council’s failure to require that a developer create a footpath to make it suitable for walkers and cyclists. We found fault in the way the Council acted that resulted in it losing planning control of the path. We did not make any recommendations because the Council has already accepted the fault and made satisfactory improvements to its service.
South Staffordshire District Council (22-010-078)
Planning Other
Decision date: 10 Nov 2022
Subject: Enforcement
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against commercial vehicles parked by a neighbour in Mr X’s road. This is because there is no evidence of fault by the Council.
South Staffordshire District Council (21-016-665)
Planning Not Upheld
Decision date: 23 Oct 2022
Subject: Planning Applications
Summary: We found no fault in how the Council reached its decisions not to take enforcement action against development near Mr X’s home.
South Staffordshire District Council (21-005-474)
Housing Other
Decision date: 14 Mar 2022
Subject: Allocations
Summary: We will not investigate this complaint about what happened when Mr X wanted social housing in the Council’s area. Any fault is unlikely to have caused Mr X a significant enough injustice to warrant investigation. It is also unlikely we could reach a clear enough view about whether the Council was at fault.
South Staffordshire District Council (21-018-281)
Planning Other
Decision date: 14 Mar 2022
Subject: Other
Summary: We will not investigate this complaint about fifth generation (5G) telecommunications masts in the Council’s area. Investigation is unlikely to find any fault by the Council. Also, the Council’s actions have not caused Mr X a significant enough injustice direct injustice to warrant investigation.
South Staffordshire District Council (25-020-508)
Other Categories Other
· South Oxfordshire District Council
Subject: Leisure And Culture
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%