LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s application for housing as it is unlikely we will find fault by the Council.

Summary: We will not investigate Miss X’s complaint about her homelessness application. This because it is reasonable for Miss X to use her statutory right of appeal to the court.

Summary: We will not investigate this complaint about a building control matter. This is because we cannot determine whether the work complained about is compliant with the Building Regulations and we cannot therefore achieve any worthwhile outcome for Mr X.

Summary: We found fault on Miss Y’s complaint about the way the Council dealt with her reports against her landlord who failed to carry out all necessary repairs as required. There were delays, failures to keep her updated, failures to show it considered whether it needed to trace the owner, and delayed consideration of whether the repairs were hazards under the Housing Health and Safety Rating System. It also failed to signpost her to seek legal advice about a possible claim for a Rent Repayment Order or protection from landlord harassment. Nor did it show it considered whether it needed to d

this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mr X complains about the way the Council dealt with his concerns about being bullied by other councillors in 2023. He also says officers subjected him to a ‘kangaroo court’. We will

Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue a Penalty Charge Notice. This is because Mr X has appealed to a tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to progress a disabled facilities grant application because the complaint is late and there are no good reasons to decide to investigate now. In any case, there is insufficient evidence of fault by the Council to justify our involvement.

Summary: We will not investigate Miss X’s complaint about a Council Housing Officer’s behaviour when she wanted advice on the high rent and disrepair issues at her privately rented property. There is not enough injustice to justify our involvement.

Summary: We will not investigate this complaint about harassment by the Council and a breach of the General Data Protection Regulations. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable for the complainant to ask the Information Commissioner’s Office to consider his complaint about a data protection breach.

Summary: We will not investigate this complaint about the Council failing to take enforcement action against noise nuisance from a gym. There is insufficient evidence of fault, and we are unlikely to be able to add anything worthwhile to the Council’s ongoing investigation.

Summary: We will not investigate this complaint about the Council’s decision to end its legal duty to provide the complainant accommodation on account of his homelessness. This is because the Council’s decision carries a right of review which the complainant could reasonably request. We will also not investigate any alleged failure to provide the complainant with evidence of allegations made about her which led to her eviction. This is because the complainant could reasonably complain to the Information Commissioner’s Office which a better placed body to consider such matters.

Summary: We will not investigate Mr X’s complaint about council tax liability. This is because the Council has accepted it did not tell Mr X about his right to appeal its decision to the Valuation Tribunal. It has now agreed to suitable remedies and a service improvement. There is insufficient evidence of fault to justify investigating Mr X's complaint about the actions of a Council enforcement agent.

Summary: Ms X complained the Council did not deal with her reports of repairs, did not properly assess her housing register application and made a false allegation to social services. Ms X said she had to live in properties in a poor state of repair. We found the Council was at fault for delays completing repairs. The Council agreed to apologise to Ms X and make a payment to her for the distress caused.

Summary: We will not investigate this complaint about parking penalties because it is late without good reason to exercise discretion to investigate it now.

Summary: We will not investigate this complaint about emergency accommodation and disrepair in temporary accommodation. This is because there is insufficient evidence of fault by the Council and because personal injury claims are for the courts.

Summary: We will not investigate this complaint about an incident in a car park. This is because there is insufficient evidence of fault causing injustice.

Summary: We will not investigate this complaint about standards committees because any injustice is not significant enough to justify our involvement and it reasonable to expect Mrs Y to refer the matter to the Information Commissioner.

Summary: We will not investigate this complaint about the Council’s assessment of the hardstanding outside Ms X’s neighbour’s property. The complaint is outside our jurisdiction as it is made too late, and we have seen no reason why the complainant could not have come to us much sooner.

Summary: We will not investigate this complaint about the complainant’s council tax band. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Miss X’s complaint about the Council’s decision to change where she should store her waste bins. We cannot make findings on the land ownership and legal issues at the core of the complaint so cannot achieve a different outcome from investigating or get her the outcomes she seeks. There is also insufficient personal injustice caused to Miss X by the matter to warrant an investigation.

Summary: We will not investigate Mrs B’s complaint that her property was damaged by a Council-owned tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and land ownership disputes will be a private civil matter.

Summary: We cannot investigate this complaint about the actions of a senior member of Council staff. This is because we have no powers to investigate complaints from councillors about matters relating to their role as a councillor

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.