LGO Individual Decisions

Summary: We will not investigate this complaint about a second home premium for council tax. This is because it is reasonable to expect Mr X to use his right of appeal about the decision. There is insufficient evidence of fault to justify an investigation about other parts of the complaint.

Summary: We will not investigate this complaint about how the council dealt with the complainant’s subject access requests. This is because the complaint is best dealt with by the Information Commissioner.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault.

Summary: Mrs X complained the Council has failed to take timely and appropriate action in relation to breaches of planning control at a site next to her home. She complained the new houses loom over and reduce the natural light and privacy to her home. The Council’s failure to properly consider his matter and the delay in identifying and informing Mr and Mrs X that the new houses had been built in accordance with approved plans is fault. As are the significant delays in determining the retrospective application. These faults have caused Mrs X an injustice.

Summary: We will not investigate this complaint about planning enforcement. Events prior to 2023 are late and there is insufficient evidence of fault in the Council’s recent actions to warrant an investigation.

Summary: X complained about the Council’s failure to take enforcement action against a developer who was in breach of a planning condition meant to protect residents from the impact of construction work on land behind their home. X said the failure to act affected their enjoyment of their home. We found fault in the way the Council has acted. The Council agreed to our recommendations to remedy the injustice caused by the fault and which may also help ensure it avoids repeating the same fault again in future.

Summary: We will not investigate this complaint about damage refuse collectors allegedly caused to Mr X’s property. The courts are best placed to deal with compensation claims for damage to property.

Summary: We will not investigate this complaint about the conduct of Council officers. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot investigate complaints made by public bodies such as parish councils.

Summary: We will not investigate this complaint about the Council’s failure to provide the personal information the complainant is seeking . This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to raise their concerns with the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council granting planning permission for a new dwelling opposite the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint appears to be late, there is not enough evidence of fault causing significant injustice to the complainant, and we cannot achieve the outcome he is seeking.

Summary: Mrs X complains the Council failed to properly consider a planning application submitted by her neighbour. We found there was no fault by the Council.

Summary: Ms X complains the Council passed her debt recovery on to Enforcement Agents (bailiffs) prematurely. She complains the bailiffs were aggressive and rude towards her even though she was vulnerable and suffering with the effects of long Covid. This caused her distress. We find fault with the bailiffs for a phone conversation they had with Ms X. They have apologised and no further remedy is necessary.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.