LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about the Council’s children’s services, because the Council has already provided a suitable resolution, and further investigation is unlikely to achieve anything more. Other matters fall outside our jurisdiction and should be raised in Court or with another body.

Summary: We will not investigate Mr X’s complaint about a Council officer’s conduct while he was talking to a different officer. The complaint is late and there are no good reasons to investigate now.

Summary: The Council failed to properly consider Mr X’s complaint through the children’s statutory complaints procedure in line with the relevant law and guidance. The Council has agreed to apologise to Mr X, pay them a symbolic amount to recognise the frustration this caused them and arrange a stage three panel to consider Mr X’s complaint.

Summary: We cannot investigate Mr X’s complaint about the actions of a social worker. That is because the matters he complaints about have been subject to court proceedings.

Summary: We will not investigate this complaint about an incident that took place between Mr X and a council employee. This is because Mr X has sustained insufficient injustice to warrant an investigation.

Summary: Mrs X complained that the Council provided inadequate information and did not properly consider her application and appeals for free school transport for her child. We

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. There is sufficient evidence that fault in the enforcement process has caused the complainant a significant injustice, and an investigation is unlikely to achieve a worthwhile outcome.

Summary: We will not investigate this complaint the Council discriminated against Disabled people by removing benches from a local park. The Council intends to reinstate the benches, therefore there is no outstanding significant injustice.

Summary: We will not investigate this complaint about failures in adult social care process to appoint a representative. The Council apologised for the impact of its fault and redid the process. We are satisfied with the actions the Council has taken and it is unlikely we would add anything further or reach a different outcome.

Summary: We will not investigate a council and care homes over the care of Mr X, Mrs X’s husband. Mrs X says the faults in care led to her husband’s death and for distress for her. There were faults admitted by the council and care homes. However, both organisations have taken action to prevent the faults happening for other care home residents. An investigation would be unlikely to find the faults caused Mr X’s death or achieve more for Mrs X than the work the council and care homes have already carried out.

Summary: We will not investigate this complaint about the Council’s failure to investigate two of the four complaints made by Mr X concerning the care and direct payments relating to his partner, Ms Y. This is because we are unlikely to find sufficient evidence of fault and there may be a more suitable agency better placed.

Summary: We will not investigate this complaint about the Council’s decision to carry out an assessment after receiving a safeguarding referral involving Mrs X. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate this complaint about the Council refusing to take planning enforcement action against an outbuilding at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its decision on the case.

Summary: We will not investigate this complaint about the allocation of council tax payments. This because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this late complaint about Mrs Y’s care. There is not a good reason for the delay in the complaint being escalated to the Ombudsman. Parts of the complaint are about NHS responsibilities and are for the Parliamentary and Health Services Ombudsman.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing and support needs. Part of the complaint is late and there are no good reasons to investigate now. There is insufficient evidence of fault with the Council’s handling of her homelessness application to justify our involvement.

The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.

Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider the complaint.

Summary: We will not investigate Mr B’s complaint about the Council charging him full council tax. This is because it is reasonable for Mr B to challenge the Council’s decision by putting in an appeal to the Valuation Tribunal.

Summary: We will not investigate Mrs X’s complaint about the actions and behaviour of a support worker. This is because the complaint is not in our jurisdiction.

Summary: We will not investigate this complaint about the Council failing to make reasonable adjustments to help the complainant resolve issues caused by a tall tree at a neighbouring property. There is insufficient evidence of fault in the way the Tree & Woodland department responded, and any concerns about the involvement of the Adult Social Care team are premature, as they have not been considered under the Council’s complaints procedure.

Summary: We will not investigate this complaint about the Council’s decision to remove conditions from a planning agreement. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate Mr X’s complaint about home to school transport provided by the Council. Further investigation by us is unlikely to achieve a different outcome.

Summary: We will not investigate this complaint about the Council’s decision to authorise the felling of a tree. This is because there is not enough evidence of fault to justify an investigation and there is limited injustice caused to the complainant.

Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault.