LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to sell land it owns because there is not enough personal injustice caused to Mrs X to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about a housing application. There is not enough evidence of fault.

Summary: We will not investigate this complaint the Council was not involving small businesses in discussions about anti-social behaviour. Further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s handling of a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s missed bin collections. This is because the Council has carried out remedial visits to empty his bins and agreed to monitor his collections to reduce the likelihood of any further issues. This is a suitable outcome for Mr X and it is unlikely investigation would achieve anything more for him.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair in his rented property or its handling of his homelessness application. There is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council rejecting Mr X’s application for the electoral register because Mr X could reasonably use his right to appeal to the county court.

Summary: We will not investigate this complaint about the Council allegedly obtaining an unlawful liability order against him for unpaid council tax. This is because the issue complained about has been subject to legal proceedings and we have no jurisdiction to investigate in such circumstances.

Summary: We will not investigate this complaint about the Council’s failure to tell the complainant of a planning application as it should have done. The Council has already apologised for this and explained the complainant’s objections to the plans would not have changed its decision. This is an acceptable remedy to the complaint. We are satisfied the Council considered the impact of the development on Mr X’s property and further investigation will not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s enforcement agents clamping his car in 2022. This is because the complaint is late and it would have been reasonable for Mr X to complain to us sooner.

Summary: We will not investigate Mr X’s complaint about the Council failing to tell him that deductions being made from his disability benefits had been stopped. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice and an investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s handling of a neighbour’s planning application. We do not consider the complainant has suffered a significant personal injustice which warrants our involvement.

Summary: We will not investigate this complaint about the way the Council handled a council tax account and arrears. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: We will not investigate Mr X’s complaint that the Council failed to collect his recycling bin and about its complaints process. This is because there is insufficient evidence of fault or injustice.

arrange essential adaptations to his home funded by a disabled facilities grant

Summary: Ms X complains about her council tax liability and banding. The Ombudsman will not investigate this complaint because she has appealed to a Valuation Tribunal and the courts. Part of the complaint relates to a body out of jurisdiction.

Summary: We will not investigate Miss X’s complaint about the Council’s conduct in dealing with related planning application and enforcement matters. This is because we cannot achieve any worthwhile outcome for Miss X. Other bodies are also better placed to have considered any challenges to the information and statements the Council made.

Summary: Ms X complained about the Council’s delay in protecting her amenity after her neighbour opened a day care nursery without seeking planning approval. We found fault causing an injustice to Ms X, which the Council agreed to remedy.

Summary: We will not investigate this complaint about the Council’s assessment of Ms X’s housing application. There is insufficient evidence of fault which would warrant an investigation.