LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint about the Council harassing her and her late mother in relation to them not accepting its package of care. This is because her complaint is late and there are no good reasons why she did not complain sooner.

Summary: We will not investigate this complaint about how the Council handled the education, health and care plan process because further investigation would not lead to a different outcome.

Summary: We will not investigate Mrs Y’s complaint about how the Council has dealt with her requests for information. The Information Commissioner is better placed to deal with the matter.

Summary: We cannot investigate Mrs X’s complaint about matters which are not separable from a Tribunal appeal.

Summary: We will not investigate Mr X’s complaint about the Council’s assessment of a housing application. This is because there is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s refusal to let Ms X join the housing register. There is not enough evidence of fault to warrant our involvement.

Summary: We will not investigate part of Mr X’s complaint about green waste fly tipping because the claimed injustice is not significant enough. We will not investigate another part because the Information Commissioner’s Office is better placed to consider the complaint. We will not investigate the remainder because the tests in our assessment code are not met.

Summary: Mrs X complained about the Council’s handling of her late mother’s care. We found fault because the Council was too slow to begin assessment and planning processes, too slow to share care cost information and did not always follow up on actions or effectively communicate with Mrs X. This caused her avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to her.

Summary: We will not investigate Mrs X’s complaint about the Council not providing enough information about changes in the Right to Buy scheme and the loss of her application. This is because it is reasonable to expect Mrs X to take court action.

Summary: We will not investigate this complaint about the Council’s poor communication because the injustice is not significant enough to justify our involvement.

Summary: We will not investigate Mr B’s complaint about a missed refuse collection. This is because Mr B has not suffered a significant injustice which would justify our involvement.

Summary: Mrs X complained the Council failed to clear drainage gulleys near her property despite agreeing to in its complaint response. We find the Council at fault for failing to complete the actions agreed in its complaint response. This has caused Mrs X distress and frustration. The Council has agreed to clear the gulleys and apologise to Mrs X for the delay.

Summary: We will not investigate Miss X’s complaint about property damage.

the Education, Health and Care Plan process for Mr X’s child. This is because Mr X had a right of appeal to the

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her daughter’s education. It was reasonable for Mrs X to appeal to the Tribunal if she wanted to challenge the Council’s decision not to issue her daughter with an Education, Health and Care Plan. The rest of Mrs X’s complaint has either already been considered by the Ombudsman or needs to be raised as a fresh complaint if it has completed the Council’s process.

Summary: We will not investigate Mr X’s complaint about how the Council responded to his request for information on how it spent council tax contributions. The complaint is late and there is no good reason to investigate now.

Summary: We will not investigate Mrs X’s complaint about delays in the Council’s handling of their complaint under the statutory children complaints procedure. This is because an investigation would not lead to any further worthwhile outcomes.

Summary: Mrs X complained the Council has failed to adequately meet Miss Y’s care and support needs, and to safeguard her from neglect and abuse. We found the Council’s failure to hold a safeguarding planning meeting or complete comprehensive risk assessments was fault. As was the failure to ensure Miss Y received all of the support set out in her support plan. These faults have caused Miss Y and Mrs X an injustice. The Council will apologise and make payments to Miss Y and Mrs X to remedy this.

Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s concerns relating to an email sent by a third-party who used a Council’s officer’s name as a cosignatory. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Mr B wants.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his father’s care charges and for backdating some charges. He also complains about the Council not providing his father with any council tax support. This is because there is insufficient evidence of fault.

Summary: We will not investigate Mr X’s complaint that the Council’s action to remove children from his care was illegal. It would have been reasonable for Mr X to have raised concerns or appealed this issue in court. We could not add to the investigation and the remedial action the Council has already taken under all three stages of the statutory complaint process.

Summary: We will not investigate Mr X’s complaint about the Council’s property lease agreement with a private firm from over 10 years ago, its agreement to sell land to the firm, and a conflict of interest regarding that sale and its planning authority role.

Summary: We will not investigate this complaint about Council tax because there is insufficient evidence of fault and the injustice would not warrant investigation. There is also a right of appeal to a Valuation Tribunal against any liability dispute.

Summary: We will not investigate Miss X’s complaint about the Council failing to tell her of her son’s requirement to contribute towards the cost of his care. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because the Council has not yet granted planning permission and we could not therefore say its actions caused Mr X significant injustice.