LGO Individual Decisions

Summary: We cannot investigate this complaint about the content of a court report and subsequent data request because we cannot investigate what happened in court and the issues are intrinsically linked to legal proceedings. Also, the Information Commissioners Office are better placed to consider the complaint about a subject access request so we will not investigate.

Summary: Miss B complained the Council delayed issuing her son’s education, health and care plan. We found fault which caused distress, uncertainty and delay to appeal rights. The Council has agreed to make a symbolic payment to Miss B to remedy this.

Summary: We will not investigate this complaint about a parking penalty charge notice (PCN). This is because Mr X has used his court remedy as he has applied to the

Summary: Miss X complained about the Council’s failure to secure part of the provision set out in her child’s Education, Health and Care Plan, which she said adversely impacted her child’s transition to adulthood. We found the Council at fault in not securing the provision. To put right the injustice arising from its fault the Council agreed to apologise to Miss X and her child and make a symbolic payment.

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.

Summary: There was fault by the Council, because it did not keep the complainant informed of the reason her daughter’s school placement had not started, and because it delayed arranging alternative provision for her. The Council has agreed to apologise and offer a financial remedy to reflect the distress and loss of education this caused.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint because it is a disproportionate use of public resources to do so.

Summary: We will not investigate this late complaint about the Council’s assessment of Miss Y’s care needs and its offer of direct payments. There is not a good reason for the delay in bringing the matter to the Ombudsman.

Summary: Mr X complains about the way the Council dealt with him and his wife, Mrs X, as foster carers. The Council was at fault for poor communication and delaying in completing a foster carer reassessment. This caused Mr and Mrs X frustration and uncertainty. The Council will apologise and make a payment to Mr and Mrs X to remedy this injustice.

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Summary: We will not investigate this complaint about the Council providing the wrong advice about claiming Universal Credit. This is because there is insufficient evidence of fault to justify investigation.

Summary: We have upheld this complaint about delay in the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action to investigate nuisance from a local premises. Nor will we investigate his complaints the Council discriminated against him and wrongly applied its unreasonable complainant behaviour policy. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate Mrs X’s complaint about children services approach to her offer to care for a child. We cannot investigate her suitability or the Council’s consideration of this as the Courts are now deciding whether she should be the child’s carer. Social Work England is better placed to consider a social worker’s professionalism and the Council needs an opportunity to reply to her complaint about safeguarding referrals.

Summary: We will not investigate Mr X’s complaint about charges for his father’s care. The Council has apologised for their billing errors. Further investigation by us would not lead to a different outcome.

Summary: There was fault by the Council, because it delayed completing an annual review of an education, health and care plan, did not consider whether its duty to arrange alternative educational provision applied while a child was not attending school, and did not ensure she received specialist provision she required during this time. The Council has agreed to apologise and offer a financial remedy to address the injustice these faults caused. It has also agreed to consider how best to ensure its staff understand the Council’s responsibilities to provide education for a child not attending th

Summary: We will not investigate Mr X’s complaint about sharing Mrs Y’s data because there is insufficient evidence of fault and the Information Commissioner’s Officer is better placed to consider this. The Council has apologised for a delay in responding to Mr X’s emails, which is appropriate and further investigation would not lead to a different outcome.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to name a school Mrs X does not consider can meet her child’s needs in their Education, Health and Care (EHC) plan. This is because she has used her right of appeal to the tribunal.

Summary: Ms X complained the Council repeatedly failed to collect her household recycling from May 2023 to January 2025. We find the Council at fault for the missed collections, which caused Ms X frustration and inconvenience. The Council has apologised to Ms X, which is a suitable remedy for her injustice. Therefore, we have not recommended anything further.

Summary: We have ended our investigation into Mr X’s complaint about the involvement of the Council’s Children’s Services with his family and decisions made. An independent investigation has already investigated the Council’s actions. The Council has offered Mr X a suitable remedy for the upheld parts of his complaint. It is unlikely that further investigation of the same issues would lead to a different outcome for Mr X.

Summary: We will not investigate Miss X’s complaint about matters relating to the Council seeking payment of her father’s care home fees following his death. This is because the Council has already taken suitable action to remedy the matters raised in the complaint, prior to our involvement.

Summary: Mr Y complained that the Council incorrectly charged him a third party top up fee towards his mother’s care. We will not investigate his complaint because it is late, and there are no good reasons to disregard our statutory time limit.

Summary: We will not investigate this complaint about the Council’s decision not to remove a tree outside her home. This is because it is unlikely we would find fault in the Council’s actions.

exercise discretion to investigate this complaint about the Council’s failure to resolve Mr X’s complaints about residents of a nearby housing association property since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no discretion to investigate complaints about the management of tenancies by social housing landlords.

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her complaint about a councillor. There is insufficient evidence of fault to warrant an investigation.