LGO Individual Decisions

Summary: The Council was at fault for delay in deciding Mrs X’s Disabled Facilities Grant application. This has caused Mrs X uncertainty over what adaptations The Council is willing to proceed with. The Council has agreed to apologise to Mrs X, finalise the adaptations scheme it is willing to proceed with and make a payment to Mrs X.

Summary: We will not investigate this complaint about the Council’s failure to ensure that a neighbouring rented property complies with licensing requirements for waste collection and storage. There is insufficient evidence of fault causing personal injustice which would warrant an investigation.

Summary: We will not investigate this complaint about planning permission and enforcement of planning permission as the matter is out of time and there is insufficient injustice to warrant investigation.

Summary: We cannot investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because the complainant applied to the court for a judicial review.

Summary: We will not investigate this complaint the Council cancelled an event booking at one of its venues. Further investigation by the Ombudsman will not lead to a different outcome.

Summary: Ms S complains about the Council’s inaction in dealing with her reports of her neighbour making low frequency noise to annoy her. She also complains the Council decided to restrict her contact with it. The Ombudsman’s view is the Council has taken appropriate action to deal with Ms S’s reports. So we cannot question the merits of its decision. Similarly, we cannot question the merits of its decision to restrict Ms S’s contact. But we do find fault, as the Council did not advise Ms S that she could appeal the decision on restricting her contact.

Summary: Ms S complains about the Council’s lack of action in dealing with noise nuisance and anti-social behaviour from her neighbour. The Ombudsman’s investigation found the Council considered the issue, but decided the noise was not statutory nuisance or anti-social. We cannot question the merits of that decision. But we do uphold the complaint, because the Council delayed responding to Ms S’s complaint. The Council has apologised. So there is not enough remaining injustice to warrant further action by the Ombudsman.

Summary: We will not investigate this complaint about delays in Mr X’s Right to Buy application by his Council landlord. There is insufficient evidence of fault which would warrant an investigation.