LGO Individual Decisions

Summary: We cannot investigate the actions of the Council in connection with renewal of licence applications for a dog boarding business and a cattery. This is because the complainant has used his statutory right of appeal to the Magistrate’s Court, so this lies outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his planning application. This is because he had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about the Council’s decision that there is no breach of planning control where Mr X lives. It is also not a good use of public resources to investigate complaints about complaints procedures alone.

Summary: We will not investigate this complaint about comments the Council made about the charity as a landlord, as there is not enough evidence of fault to warrant an investigation.

Summary: Mrs X complained the Council mishandled her Council tax debt and its use of enforcement agents. I do not find the Council to be at fault.

Summary: We will not investigate Miss X’s complaint about the suitability of accommodation provided by the Council because it was reasonable for Miss X to use her right of appeal. We also will not investigate Miss X’s complaint about the housing officer’s behaviour because it is unlikely that further investigation would lead to a different outcome.

Summary: We will not investigate this complaint about the way the Council processed a planning application and actions relating to a specific site. We do not consider the complainant has suffered a significant personal injustice because the Council’s actions. Also we cannot achieve the outcomes he is seeking, and further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the Council’s actions surrounding the complainant’s refuse and recycling collections. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s handling of alleged breaches of planning law. This is because one of the alleged breaches of planning conditions is subject to an appeal being heard by the Planning Inspectorate. In respect of other alleged breaches, the Council is considering its legal powers to take enforcement action and it has not ruled this out. As enforcement action is a discretionary power, there is insufficient evidence of fault.

Summary: We will not investigate this complaint about liability for Council tax and Council tax reduction because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s queries about parking enforcement and public liability for a road under private ownership. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s Code of Conduct complaint made against a local councillor. This is because an investigation is unlikely to find evidence of fault by the Council sufficient to warrant an investigation and because we cannot achieve the outcome Ms X seeks.

Summary: Miss B says the Council failed to tell her about the rent and service charge amounts before she moved into her accommodation failed to provide her with weekly or monthly statements, withheld service charges from her housing benefit reimbursement, failed to explain how the service charge amount had been calculated and delayed resolving fire safety issues in her building. There is no fault in how the Council dealt with the rent and service charge issues. The Council has delayed carrying out some works identified in fire risk assessments. An apology and action to resolve the outstanding

Summary: We will not investigate this complaint about the Council’s decision on a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The alleged fault in the decision‑making process is unlikely to have affected the outcome.

Summary: We will not investigate this complaint about the Council’s decision to send Mr X an informal warning letter about his dogs straying from his property. That is because we do not consider the Council’s actions have caused Mr X a significant injustice.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council assessed a prior approval application for the change of use of agricultural buildings to dwellings. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council determined the application.

Summary: We will not investigate this complaint about the Council’s handling of a dropped kerb application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The personal injustice is not significant enough and we could not add anything to the Council’s response or achieve the outcome the complainant wants.