LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s approval of a planning application or its actions following a report of a breach of planning control. We have not seen enough evidence of fault in the Council’s actions.

Summary: We cannot investigate Mr B’s complaint about the Council’s response to his concerns about nuisance trees at a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate this complaint about a broken drain at a neighbouring property owned by a housing association causing damage to Miss X’s property. This is because there is insufficient evidence of fault with the Council’s response. Also, we have no remit to investigate the actions of housing associations.

Summary: We will not investigate this complaint about changes to the car parking policy for blue badge holders. This is because there is insufficient evidence of fault by the Council.

Summary: Mrs B complained the Council failed to adequately investigate her complaint of an officer’s conflict of interest. We find the Council at fault for a delay in completing its investigation and failing to keep investigation records. This has caused Mrs B frustration, distress and uncertainty. The council has agreed to apologise and make a financial payment to remedy the injustice caused.

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mrs X’s complaint that the Council should return her mooring fees for not providing a safe environment for her boat. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the process the Council followed before granting planning permission for the complainant’s neighbour's extension. There is not enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate Mrs X complaint the Council has not responded to her concerns about her household waste collection. That is because further investigation will not lead to a different outcome.

Summary: We will not investigate this complaint about a boundary treatment for a planning decision. There is not enough evidence of fault to justify further investigation, and we could not add to any previous investigation by the organisation. Complaints about freedom of information requests are for the Information Commissioner.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about household waste collections. This is because an investigation would unlikely add to the Council’s response or lead to a different outcome.

Summary: Mrs C complained about the Council’s implementation of a series of agreed actions following an investigation of an earlier complaint, which we upheld. We found some limited fault by the Council in its communications with Mrs C, which caused distress. The Council has agreed to provide an apology for this, which we consider a fair outcome.

Summary: We will not investigate this complaint about how the Council dealt with a report of dangerous dogs. This is because the complaint is made late, and I see no good reason to exercise discretion and investigate it now.

Summary: We will not investigate Miss X’s complaint about household waste collections. This is because an investigation would be unlikely to add anything to the Council’s response or lead to a different outcome.

Summary: Mrs X complained council staff lied about her dog biting a waste collection operative. Mrs X said there were problems with her household waste collection service after she complained. We will not investigate Mrs X’s complaint because we could not add anything to the Council’s responses.

Summary: Mrs X complained about the Council repeatedly missing her assisted bin collection and about the conduct of refuse workers which caused her distress. We find the Council at fault which caused injustice. The Council has agreed to make a payment for the avoidable and unnecessary frustration caused to Mrs X.

Summary: We will not investigate this complaint about racial discrimination and bullying. Some concerns raised by the complainant are raised too late and we have seen no reason why he could not have contacted us much sooner. Also, we will not investigate the complaint about the Council’s decision not to continue to negotiate with the complainant about a commercial tenancy and serve a notice to quit. We have not seen enough evidence of fault to justify an investigation on this point.

Summary: We will not investigate this complaint about the complainant’s need to move to a suitable home. This is because there is nothing meaningful we could achieve as an outcome.

Summary: We will not investigate this complaint about a faded bin lid. This is because there is insufficient evidence of fault causing injustice.

Summary: Mrs C complained about the priority given to her housing application. We upheld the complaint, finding fault in how the Council had considered her banding priority and the type of accommodation she could bid for. This caused her injustice through creating uncertainty and other distress. The Council has accepted our findings and agreed a series of actions to remedy this injustice detailed at the end of this statement.

Summary: Miss X complained the Council housed her and her family in temporary accommodation that was unsuitable because of a rodent infestation. Miss X said this had a physical and mental impact on her, her partner, and her children, some of whom have disabilities. She said it caused unnecessary distress and frustration. We find the Council at fault, and this caused injustice. The Council has agreed to apologise, make a payment to Miss X, and improve its service.

Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant with a parking permit. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s failure to take action Against a private landlord over allegations of tenancy harassment. Some of the matters referred to by the complainant are outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. There is insufficient evidence of fault in the Council’s response to other matters which would warrant an investigation.